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Hr & Payroll Assistant

United Kingdom, West Malling 24309.07 GBP / Year · Job Posted December 07, 2025
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Job Description

Join HR Connect, part of the Commercial Services Group (CSG) and play a key role in delivering exceptional HR and payroll services. This is a fantastic opportunity to develop your expertise in a dynamic, customer-focused environment. As an HR & Payroll Assistant, you will play a key role in supporting the HR Delivery Team to meet employer obligations under the Teachers’ Pensions Scheme. Your responsibilities ensure accurate employee payments, meticulous record keeping and exceptional customer service.

Job Responsibility

  • Prepare, update and process payroll, pensions and HR data in line with regulations and standards
  • Provide first-line support via phone, email and live chat, resolving queries promptly or escalating as needed
  • Keep up to date with legislation, employment checks, and contractual requirements to provide compliant advice
  • Implement and review office systems and practices, suggesting improvements where appropriate
  • Plan and organise your workload to meet deadlines and support multi-disciplinary working
  • Build and maintain strong relationships with internal teams and external customers
  • Ensure performance targets and service standards are consistently met
  • Complete mandatory training and uphold cyber security and data protection responsibilities

Requirements

  • Strong communication skills and ability to build effective working relationships
  • High attention to detail, accuracy and confidentiality in all tasks
  • Ability to manage workload under pressure and meet tight deadlines
  • Customer-focused approach with problem-solving skills and initiative
  • Proficiency in IT systems, including Excel and Word

What we offer

  • 25 days annual leave, plus your birthday off (pro rata)
  • Life assurance cover (4x salary)
  • Pension scheme with 4% employer contribution
  • Additional benefits including retail and gym discounts, health cash plan and cycle to work scheme
  • Volunteer days and access to a comprehensive wellbeing programme
  • Tailored learning and development support with real opportunities to progress

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