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The primary purpose of the role is to support the HR & Payroll processing for all business units in Singapore. Provide end-to-end ownership and ensure resolution of employee and manager enquiries that come through various channels.
Job Responsibility
Provide end to end support and 1st level resolution for employees and managers reaching out to People Services Team via live chat, ServiceNow or email
Provide appropriate and accurate information and guidance to employees and managers regarding HR and policies making full use of knowledge management tools
Supports Senior Payroll Manager on monthly processing of payroll for ensuring 100% accuracy in timeliness & accuracy
Supporting the life cycle of an employee through routine and complex Workday transactional processing and understand the downstream impact of transactions to other areas of the business e.g. benefits, payroll, global mobility etc
Responsible for end-to-end completion of Joiners/Leavers/Change-Job on Workday and other required systems
Supports Business on adhoc activities pertaining to payroll or HR related matters
Work collaboratively with all GSK stakeholders, ensuring the customer receives excellent customer service including during key HR business cycles e.g. annual review cycle
Employ case management system effectively to ensure efficient case delivery and act as the central contact for the employee or manager, ensuring they are kept up to date with regular updates and follow up for closure
Deliver against all compliance imperatives including support for local and global Data Audits, local legislative needs, protecting Data Privacy at all time and adhering to confidentiality requirements to promote zero breach of compliance policies
Coordinate with external vendors to ensure HR and Payroll operations are aligned with the needs of the organization
Point of contact for local government statutory authority
Work on any assignment as directed
Requirements
Min diploma in business administration or equivalent
At least 3 years of experience working in HR/Payroll or HR Shared Services and data management environment
Experience of Workday, ServiceNow or other HRIS systems, online tools, and an understanding of the downstream impact of transactions to benefits, payroll etc
Excellent and high level of expertise in standard MS Office software (word, excel, PowerPoint)
Good knowledge of country legislation requirements across a range of diverse countries supported by the hub
Nice to have
Bachelor's degree in business administration or equivalent
Experience with Workday, SAP Payroll, ADP or other major payroll platforms
Experience working with third-party payroll providers and vendor management
Experience preparing payroll journals, accruals and supporting financial close
Familiarity with payroll compliance frameworks, audits and regulatory filings
Payroll certification or formal payroll training
Experience in a multinational company or matrix organisation