HR Operations Support Analyst, Citi

Citi

Location:
Philippines, City of Taguig

Category:
Human Resources

Contract Type:
Not provided

Salary:

Not provided

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Job Description:

The HR Operations Support Analyst is an entry-level position responsible for providing operations support services, including but not limited to record/documentation maintenance, storage & retrieval of records, account maintenance, imaging, and the opening of accounts in coordination with the Operations - Core Team. Additionally, the Ops Sup Analyst serves as the liaison between operations staff, relationship managers, project managers, custodians, and clients. The overall objective of this role is to provide day-to-day operations support in alignment with Citi operations support infrastructure and processes.

Job Responsibility:

Perform business analysis and documentation of the current and future state of Client Reports and Advices (client communication letters, notices, and confirms)
Provide regular status updates for all project participants and create presentations for steering committee updates
Work with various Legal & Compliance teams to obtain sign-off on all regulatory business requirements
Serve as primary liaison between the key business stakeholder and technology, including recommending business priorities by advising stakeholders on options, risks, costs, prioritizations, and delivery timelines
Create and facilitate training sessions, webcast demos and write User Acceptance Test scripts and business scenarios against specified requirements
Create, manage and maintain project plans and act as the project manager for all follow ups across various departments
Work on multiple projects in parallel focusing on continued delivery of regulatory client deliverables, such as legal statements/performance reporting/advices/letters/notices
Fulfilling the clients’ necessities while providing an exceptional client experience is the expected behavior from all our employees and it will be measured by specific metrics
Appropriately assess risk when business decisions are made, demonstrating particular consideration for the firm's reputation and safeguarding Citigroup, its clients and assets, by driving compliance with applicable laws, rules and regulations, adhering to Policy, applying sound ethical judgment regarding personal behavior, conduct and business practices, and escalating, managing and reporting control issues with transparency

Requirements:

Previous relevant experience preferred
Proficient in Microsoft Office
General knowledge of client reporting across the industry and our competitors
Working knowledge of SQL environments and database queries
Proven organization and time management skills
Demonstrated problem-solving and decision-making skills
Consistently demonstrates clear and concise written and verbal communication skills

What we offer:

Citi provides programs and services for your physical and mental well-being including access to telehealth options, health advocates, confidential counseling and more
Expanded Paid Parental Leave Policy
Financial well-being support and tools
Access to an array of learning and development resources
Generous paid time off packages
Resources and tools to volunteer in the communities in which employees live and work

Additional Information:

Job Posted:
June 10, 2025

Employment Type:

Fulltime

Work Type:

Hybrid work

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HR Operations Support Analyst