Hr operations support analyst 2 Job at Citi (Taipei)

Job Description

The Ops Sup Analyst 2 is an intermediate level position responsible for providing operations support services, including but not limited to; record/documentation maintenance, storage & retrieval of records, account maintenance, imaging and the opening of accounts in coordination with the Operations - Core Team. Additionally, the Ops Sup Analyst 2 serves as the liaison between operations staff, relationship managers, project managers, custodians and clients. The overall objective of this role is to provide day-to-day operations support in alignment with Citi operations support infrastructure and processes.

Job Responsibility

Update help content used by Knowledge Hub end users to service client inquires, as needed
Execute work assigned, including annual review certification and change requests
Serve as liaison to business for work assignments by asking fact finding questions, following up on open items and helping with content approval
Conduct needs assessment and update content or develop content related solutions according to business requirements
Research and seek out solutions to inquiries on help content and all other open items related to business including policy gaps and changes
Monitor work progression ensuring completion of assignments by requested due date
Ensure consistent application of team process controls
Fulfilling the clients’ necessities while providing an exceptional client experience is the expected behavior from all our employees and it will be measured by specific metrics
Appropriately assess risk when business decisions are made, demonstrating particular consideration for the firm's reputation and safeguarding Citigroup, its clients and assets, by driving compliance with applicable laws, rules and regulations, adhering to Policy, applying sound ethical judgment regarding personal behavior, conduct and business practices, and escalating, managing and reporting control issues with transparency

Requirements

0-2 years relevant experience
Proficient in Microsoft Office
Ability to work under pressure and manage deadlines or unexpected changes in expectations or requirements
Self-motivated and detail oriented
Proven organization and time management skills
Demonstrated problem-solving and decision-making skills
Consistently demonstrates clear and concise written and verbal communication skills in both English and Chinese
Bachelor’s degree/University degree or equivalent experience

Citi - All Job Offers

Select Country

Hr operations support analyst 2

Job Description

Job Responsibility

Requirements

Looking for more opportunities?

Hr operations support analyst 2

Analyst, HR Operations GBS Contact Center

Analyst, HR Operations GBS Contact Center

Analyst, HR Operations GBS

Analyst, HR Operations GBS

Analyst – HR Operations EDM

Analyst – HR Operations EDM

Analyst – HR Operations EDM

People Operations Analyst

Our AI answers in your language