HR Operations Specialist Job at FreshBooks (Toronto)

HR Operations Specialist

FreshBooks

Location:
Canada , Toronto ▼
Halifax
Calgary
Vancouver
Ottawa
Kitchener
Waterloo
Hamilton
Truro

Category:
Human Resources

Contract Type:
Not provided

Salary:

62000.00 - 75000.00 CAD / Year

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Job Description:

As an HR Operations Specialist at FreshBooks, you will be crucial for maintaining the daily functionality of the Human Resources department. You will focus on providing a smooth, data-driven experience for all employees and contractors, managing the process from onboarding to offboarding. Your role involves scaling HR processes and ensuring the accuracy of global HR data. As a vital part of the HR Operations team, you will offer supportive and practical assistance. Ultimately, boosting employee satisfaction and overall organizational effectiveness.

Job Responsibility:

Own HR data integrity by performing regular auditing and accurate data entry within the HRIS (BambooHR), ensuring compliance with local laws and data privacy regulations
Facilitate the core employee lifecycle for a global workforce, including onboarding, offboarding, and administering benefits and leaves across multiple regions
Serve as the primary point of contact for all employee inquiries via Jira, Slack, and email, providing professional and timely service resolution
Identify and implement process improvements to automate manual tasks and scale HR operations for a growing global workforce
Lead the end-to-end global leave lifecycle, acting as an empathetic partner to employees and managers from initial request through reintegration
Oversee the lifecycle and compliance documentation for global independent contractor and vendor partners
Partner with Finance to ensure accurate and timely submission of all payroll-impacting data, such as new hires, exits, leaves, and salary changes

Requirements:

Bachelor’s degree in Human Resources, Business Administration, or equivalent relevant experience
Proficiency navigating GSuite, Slack, and project management/ticketing software like Jira or similar
Hands-on experience maintaining an HRIS
Understanding of the complexities involved in supporting employees across different countries and time zones
Exceptional attention to detail and organizational skills
Ability to handle sensitive and confidential information with discretion

Nice to have:

Experience with BambooHR
Benefits/Pension administration experience in Canada, United States and the Netherlands
Familiarity with Employer of Record (EOR) platforms (e.g. Deel, Remote, Atlas)

What we offer:

Comprehensive health and wellness benefits
Generous time off including a flexible vacation plan
Retirement savings program or pension plan matched to your local office
Stock options for every full-time employee
Parental leave and new parent support
Annual healthy living credit
Comprehensive medical and dental benefits
Fertility and gender-affirming benefits
Peer Recognition Program
Employee Assistance Program
Headphone credit
Meaningful in-person gatherings
Home office credit

Additional Information:

Job Posted:
April 27, 2026

Employment Type:

Fulltime

Work Type:

Remote work

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