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The HR & Onboarding Leader serves as a key member of the Corporate HR team and provides comprehensive HR generalist support with a strong emphasis on onboarding, compliance, employee support, and cross-functional coordination. This position ensures a consistent, high-quality new hire experience; supports branch management with day-to-day HR matters; manages all drug & alcohol (D&A) programs; and maintains compliance with federal, state, and customer-specific requirements. The role also supports ongoing HR operations, employee lifecycle processes, and policy and procedure alignment across the organization.
Job Responsibility:
Serve as an HR generalist resource, providing guidance on policies, procedures, performance issues, job changes, and general employee support
Ensure HR practices comply with federal and state labor laws and internal policies
Support managers with employee relations matters
Assist with internal transfers, departmental moves, and updates to employment status or job data
Maintain accuracy and integrity of employee information within HR systems
Respond to employee inquiries regarding HR processes, benefits contacts, policies, and system navigation
Participate in HR projects, audits, policy updates, and continuous process improvement initiatives
Oversee the full pre-employment and onboarding process for all new hires
Maintain onboarding workflows
Develop, update, and deliver new hire orientation materials, presentations, and training sessions
Create and maintain electronic new hire files
Liaise with IT for network account setup, system access, equipment coordination, and troubleshooting
Manage new hire communication touchpoints and gather feedback
Add new hire information into the payroll system
Maintain all Recruiting and open headcount reporting
Serve as the primary point of contact for all Company drug and alcohol programs
Maintain working knowledge of DOT FMCSA and PHMSA regulations and testing protocols
Coordinate all testing events
Ensure compliance with third-party auditing companies
Manage customer-required D&A protocols
Partner with the Recruiting team on high-volume hiring processes
Support reporting needs across Recruiting and HR
Act as a consultant to candidates and new hires
Serve as the Company Relocation Coordinator for domestic and international moves
Ensure all work is completed in adherence with safety, health, environmental, and quality policies
Maintain awareness of evolving regulatory requirements
Partner with the Corporate HRBP to adjust policies and procedures
Support continuous improvement efforts
Monitor new hire turnover and retention trends
Perform special projects or assignments as directed by management
Provide cross-functional support to HR peers and Recruiting team members
Requirements:
SHRM-CP/PHR or similar certification preferred (or progress toward certification)
5+ years of HR experience in generalist, onboarding, or HR operations roles
Experience supporting a distributed workforce (branch and corporate teams) is beneficial
SHRM or HRCI certification preferred
Proven experience as an HR Generalist or HR professional in a fast-paced, high-volume environment
Strong knowledge of HR principles, employment laws, and compliance standards
Demonstrated experience with UKG and managing large volumes of employment changes and onboarding actions (strongly desired)
Knowledge of DOT FMCSA and PHMSA requirements and drug-testing protocols
Understanding of payroll inputs, processes, and employment documentation
Proficient in MS Office Suite (Word, PowerPoint, Excel, Teams)
Excellent verbal and written communication skills
Strong planning, organization, and attention to detail
Ability to manage confidential information with discretion
Able to work cross-functionally and build strong internal relationships
Strong work ethic and commitment to accuracy, timeliness, and follow-through