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Cactus Wellhead LLC Logo Cactus Wellhead LLC · Human Resources

Hr Operations & Onboarding Specialist

United States, Houston · Job Posted June 09, 2026
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Job Description

JOB SUMMARY: The HR & Onboarding Leader serves as a key member of the Corporate HR team and provides comprehensive HR generalist support with a strong emphasis on onboarding, compliance, employee support, and cross-functional coordination. This position ensures a consistent, high-quality new hire experience; supports branch management with day-to-day HR matters; manages all drug & alcohol (D&A) programs; and maintains compliance with federal, state, and customer-specific requirements. The role also supports ongoing HR operations, employee lifecycle processes, and policy and procedure alignment across the organization.

Job Responsibility

  • Serve as an HR generalist resource, providing guidance on policies, procedures, performance issues, job changes, and general employee support
  • Ensure HR practices comply with federal and state labor laws and internal policies
  • Support managers with employee relations matters, escalating issues appropriately to HR leadership
  • Assist with internal transfers, departmental moves, and updates to employment status or job data
  • Maintain accuracy and integrity of employee information within HR systems
  • Respond to employee inquiries regarding HR processes, benefits contacts, policies, and system navigation
  • Participate in HR projects, audits, policy updates, and continuous process improvement initiatives
  • Comply with all quality, safety, health, environmental requirements, policies and procedures relevant to the position
  • Oversee the full pre-employment and onboarding process for all new hires, from offer acceptance through first-day coordination with the Hiring Manager
  • Maintain onboarding workflows, ensuring branch-specific and HQ-specific processes remain compliant and efficient
  • Develop, update, and deliver new hire orientation materials, presentations, and training sessions
  • Create and maintain electronic new hire files, ensuring proper documentation and compliance
  • Liaise with IT for network account setup, system access, equipment coordination, and troubleshooting for supported systems
  • Manage new hire communication touchpoints and gather feedback to continually improve the employee experience
  • Add new hire information into the payroll system and ensure accuracy across HR and Recruiting systems
  • Maintain all Recruiting and open headcount reporting for the team
  • Serve as the primary point of contact for all Company drug and alcohol programs, including DOT and non-DOT testing
  • Maintain working knowledge of DOT FMCSA and PHMSA regulations and testing protocols
  • Coordinate all testing events (pre-employment, random, reasonable suspicion, post-incident, customer-specific requirements)
  • Ensure compliance with third-party auditing companies (e.g., TPS, DISA, NCMS), maintain rosters, and conduct/coordinate audit responses
  • Manage customer-required D&A protocols and ensure alignment with internal procedures and regulatory requirements
  • Partner with the Recruiting team on high-volume hiring processes, updates to hiring portals, and onboarding coordination
  • Support reporting needs across Recruiting and HR, including staffing, headcount, turnover, and onboarding metrics
  • Act as a consultant to candidates and new hires throughout the onboarding phase
  • Serve as the Company Relocation Coordinator for domestic and international moves, supporting new hires and internal transfers with logistics, documentation, and vendor communication
  • Ensure all work is completed in adherence with safety, health, environmental, and quality policies
  • Maintain awareness of evolving regulatory requirements affecting onboarding, employment documentation, DOT compliance, and HR processes
  • Partner with the Corporate HRBP to adjust policies and procedures related to hiring, onboarding, and HR operations
  • Support continuous improvement efforts by gathering feedback from new hires, hiring managers, and stakeholders to strengthen onboarding outcomes
  • Monitor new hire turnover and retention trends
  • provide insights and recommend improvements
  • Perform special projects or assignments as directed by management
  • Provide cross-functional support to HR peers and Recruiting team members as needed

Requirements

  • 5+ years of HR experience in generalist, onboarding, or HR operations roles
  • Experience supporting a distributed workforce (branch and corporate teams) is beneficial
  • Strong knowledge of HR principles, employment laws, and compliance standards
  • Demonstrated experience with UKG and managing large volumes of employment changes and onboarding actions (strongly desired)
  • Knowledge of DOT FMCSA and PHMSA requirements and drug-testing protocols
  • Understanding of payroll inputs, processes, and employment documentation
  • Proficient in MS Office Suite (Word, PowerPoint, Excel, Teams)
  • Excellent verbal and written communication skills
  • Strong planning, organization, and attention to detail
  • Ability to manage confidential information with discretion
  • Able to work cross-functionally and build strong internal relationships
  • Strong work ethic and commitment to accuracy, timeliness, and follow-through

Nice to have

  • SHRM-CP/PHR or similar certification preferred (or progress toward certification)
  • SHRM or HRCI certification preferred
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