Hr Operations Manager

• Managing a HR Adviser and HR Apprentice
• Lead and manage the day‑to‑day delivery of HR services
• Coach and support the HR team to deliver a professional, people focused service
• Improve HR processes to enhance efficiency and the employee experience
• Provide practical, clear HR advice on issues such as absence, performance, conduct, capability and wellbeing
• Support and coach managers to handle people matters confidently and consistently
• Manage and oversee complex employee relations cases
• Ensure HR practices comply with employment law, safeguarding requirements and business policies
• Act as Deputy Staff Safeguarding Lead and respond appropriately to concerns
• Support organisational change processes in line with legislation and policy
• Contribute to probation, appraisal, performance review and mandatory training processes
• Help develop and deliver staff engagement and wellbeing initiatives
• Coordinate wellbeing activities, benefits and resources (e.g. Perkbox)
• Support staff with health disclosures and reasonable adjustments, ensuring duty of care is met
• Promote an inclusive, supportive and respectful workplace culture
• Maintain accurate HR data and produce reports to identify trends and risks
• Support HR projects and wider people initiatives
• Keep HR policies and procedures up to date
• Maintain professional knowledge through CPD and mandatory training

• CIPD Level 5 and above (or equivalent) essential
• Proven experience in HR management, generalist role providing solution focussed practical HR advice
• Experience of working within a highly regulated sector (e.g education, healthcare, social care or financial services)
• Practical knowledge and experience of employment legislation, application and compliance
• Experience of being a designated safeguarding lead
• Experience of developing / implementing HR systems and databases
• Up to date knowledge of employment legislation and public sector statutory duties
• Ability to build strong, credible working relationship and coach and mentor managers
• Proactive and solutions-focussed, with a drive to continuously improve processes and candidate experience
• Resilient and adaptable, comfortable working at pace and responding to changing priorities

Perkbox