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Freedom Fibre Logo Freedom Fibre · Human Resources

HR Operations Administrator

United Kingdom, Irlam Employment contract · Job Posted April 02, 2026
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Job Description

The HR Operations Administrator will provide high‑quality administrative and operational support across the full employee lifecycle. You will play a key role in ensuring accurate HR data, maintaining compliant processes, and delivering a professional and efficient HR service to employees and managers. This is a hands‑on role requiring excellent organisation, strong attention to detail and a customer‑focused approach. You will work closely with the wider HR team to support recruitment, onboarding, HR systems, employee documentation, benefits administration and day‑to‑day HR operations.

Job Responsibility

  • Act as the first point of contact for general HR queries, providing timely and accurate support
  • Prepare and issue employee documentation including contracts, offer letters, contract changes and reference requests
  • Maintain accurate employee records and ensure all HR files and systems are up to date and compliant
  • Support onboarding processes including right-to-work checks, background checks, system setup and induction coordination
  • Support the leaver process, including issuing letters and completing system updates
  • Maintain employee data within HR systems (e.g., YouManage), ensuring accuracy and integrity
  • Produce regular HR reports including starters, leavers, absence data and headcount
  • Support HR system updates, new module rollouts and process improvements
  • Assist with the recruitment process including posting adverts, coordinating interviews and communicating with candidates
  • Support managers with recruitment queries and ensure consistent, compliant recruitment administration
  • Assist in maintaining the applicant tracking system (e.g., Teamtailor or similar)
  • Provide payroll with accurate and timely information monthly
  • Assist with administering company benefits, including healthcare and pension schemes
  • Support with managing benefit changes and maintaining records
  • Support in note-taking and document collation for meetings
  • Support the admin around absence management, probation reviews and performance processes
  • Maintain HR inbox and respond to queries in a professional and efficient manner
  • Assist HR with projects such as policy updates, system improvements or engagement initiatives
  • Process HR invoices and liaise with finance as required

Requirements

  • Experience in an HR administrative or people operations role
  • Strong administration and organisational skills
  • Confident using HR systems and Microsoft Office (particularly Excel and Outlook)
  • Understanding of HR processes across the employee lifecycle
  • Experience managing confidential information responsibly
  • CIPD Level 3 (or working towards) desirable
  • Equivalent experience also considered

Nice to have

  • Experience using systems such as YouManage
  • Knowledge of basic employment law and HR best practice
  • Experience supporting payroll and benefits administration
  • Previous experience in a fast-paced, scaling environment

What we offer

  • 25 days paid vacation
  • Extra day for your birthday
  • Flexible working hours
  • Hybrid working
  • Regular social & team events twice a year
  • Attractive benefits package
  • Equal Opportunity Employer
  • Relaxed and industrious atmosphere
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