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HR Officer

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CityFibre

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Location:
United Kingdom , Telford

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Category:
Human Resources

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Contract Type:
Not provided

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Salary:

Not provided
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Job Description:

We’re looking for a HR Officer contractor to join our on-a 6-month basis. This role is critical to providing expert HR and employee relations support, acting as the first point of contact for managers and employees. You’ll manage ER cases with confidence, coach leaders through HR processes, and help drive continuous improvement across the team. If you’re passionate about people, detail-oriented, and thrive in a fast-paced environment, this is your opportunity to make an impact.

Job Responsibility:

  • Take ownership of employee relations cases, from performance and absence management to drafting outcome letters with care and precision
  • Be the go-to person for HR queries, offering clear, supportive advice to employees and managers on policies and processes
  • Guide and coach managers through HR procedures, helping them feel confident and empowered in handling people matters
  • Keep our HR data accurate and reliable, while spotting opportunities to make processes smoother and more efficient
  • Work closely with a collaborative HR team, using tools like Fresh Works to track queries and ensure everyone gets the support they need

Requirements:

  • Experience of HR and employee relations case management
  • Experience of working within a fast-paced environment where cross departmental working is expected and be comfortable with ambiguity
  • Flexible attitude and adaptable to changing priorities and styles depending on business demands
  • A strong team player, demonstrates our values of “back each other”
  • Demonstrated ability to multitask with conflicting priorities
  • Proficient in Office 365 programmes
  • Strong communication skills
  • Excellent attention to detail
  • Good interpersonal and teamwork skills
  • Self-motivated and resourceful
  • Excellent organisation skills

Additional Information:

Job Posted:
January 15, 2026

Work Type:
Hybrid work
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