HR Manager

• Oversees site recruiting efforts and ensures induction and other retention and attendance related processes are being fully utilized to meet business needs
• Oversees the associate relations activities and works with site leaders to coach site management in all areas of associate relations
• Approves involuntary separations to ensure consistency and compliance to policy and legal requirements
• Partners with global and regional HR teams in solutioning for optimum labour strategies
• Implements and administers global and local HR tools and programs for consistency and efficiencies
• Partners with Site Directors and senior leaders to support operational goals
• Ensures compliance with company processes and programs, governing laws and regulations, and applicable unions, works councils and CBA requirements to maintain progressive and positive relationships
• complies with all regulatory agencies as needed
• Ensure appropriate documentation and records retention
• Provides overall leadership, demonstrates company values, maintains utmost confidentiality, drives for continual improvement and accountability, supports a high-performance culture, and maintains current HR and industry knowledge
• Manage set up, recruitment and grants available including employee lifecycle set up
• Prioritising getting the right people to lead a new team
• Legal entity set up and legal responsibilities, challenges and risks
• Ability to set the standards in an agile way to make things work
• Manage absence and attrition at a strategic site level
• Work with other function leads to drive stakeholder satisfaction
• Provide commercial and strategic advice as appropriate
• Work with stakeholders to build and deliver site level strategy
• Implement Global programs at site level

• 8 – 10 years of progressively responsible experience as a Human Resources Manager or Specialist with extensive experience demonstrating successful employee relations, learning and development, and problem and conflict resolution
• Experience in managing exempt and non-exempt HR professionals preferably in multi-site and multi-state situations
• Experience in demonstrating extensive knowledge and applications of current employment laws
• Strong understanding of general labour policies and practices including discrimination, harassment, union avoidance or positive management of relationships with unions and works councils where appropriate
• Prior experience in delivering labour related training and development programs and assessing results
• Successful experience in behavioral interviewing and talent acquisition, assessment and development
• Experience in leading positive change
• Call centre industry experience preferred
• 4-year college degree in human resources or business or equivalent experience and education
• Professional Human Resources certification and continuing HR/Legal education (when applicable)
• Focus on Customer Service
• Excellent communication skills – facilitation and presentation
• Responsive, flexible and adaptable – sense of urgency
• Organisation and time management
• Problem solving and decision making
• Ability to think operationally and strategically to achieve business goals
• Strong knowledge of technology industry, call centre operations, workforce management and Foundever processes/procedures
• Ability to work under pressure and to tight deadlines

Call centre industry experience