HR Manager - Generalist

• Oversee end-to-end recruitment for Head Office and Operations roles
• Collaborate with department heads to identify manpower needs and maintain an updated manpower plan
• Ensure hiring timelines meet agreed Service Level Agreements (SLAs)
• Lead employer branding and sourcing strategy improvements
• Serve as point of contact for employee concerns, grievances, and conflict resolution
• Promote a positive workplace culture aligned with company values
• Oversee planning and execution of employee engagement activities for HO and Operations teams
• Ensure disciplinary actions are handled professionally and in line with company policy
• Supervise payroll coordination, government benefits processing (SSS, PhilHealth, Pag-IBIG), and statutory compliance
• Manage HR administrative functions including contracts, memos, 201 files, and HRIS updates
• Ensure accuracy and timely release of HR documents such as COE, contracts, and clearance
• Develop, update, and communicate HR policies, SOPs, and KOPs
• Ensure compliance with labor laws, DOLE requirements, and internal company standards
• Conduct internal audits on store/department compliance to HR processes
• Identify training needs across departments and coordinate development plans
• Facilitate onboarding and orientation programs for new hires
• Support leadership development initiatives and productivity improvement programs
• Oversee implementation of the company’s performance evaluation system
• Guide managers/leaders in setting KPIs and managing performance improvement plans
• Monitor probationary and regularization reviews, ensuring alignment with job expectations
• Prepare and present HR metrics (attrition, hiring TAT, HC updates, ER cases, engagement scores)
• Provide data-driven insights to support business decisions and organizational improvements
• Lead and mentor the HR team (TA, ER, Compensation & Benefits, HR Ops)
• Ensure efficient workflow, proper delegation, and continuous team development

• Bachelor’s degree in Human Resource Management, Psychology, Business Administration, or related field
• At least 5+ years of progressive HR experience, with 2+ years in a supervisory or managerial role
• Strong background in multi-brand or multi-branch companies (F&B/retail experience is an advantage)
• Solid knowledge of PH Labor Code and statutory requirements
• Excellent interpersonal, leadership, and communication skills
• Strong organizational, decision-making, and conflict-resolution abilities
• Proficiency in HRIS systems, MS Office, and HR reporting tools

F&B/retail experience