HR Labor Relations Senior Manager, Vice President Job at Citi (Kuala Lumpur)

Job Description

The HR Labor Relations Senior Manager, Vice President role is a hybrid, second‑line‑of‑defense–aligned HR leadership position responsible for safeguarding the organization through effective employee and labor relations management, while strengthening HR governance, controls, risk management, and regulatory compliance. This role acts as a trusted advisor to business leaders, HR Business Partners, and senior management, balancing fair employee outcomes, legal and regulatory obligations, and enterprise risk expectations. The incumbent ensures that employee relations decisions are consistent, defensible, well‑governed, and aligned to internal policies, labor laws, and regulatory standards, while proactively identifying and mitigating HR‑related risks.

Job Responsibility

Manage complex employee relations matters, including disciplinary actions disputes, performance management disputes, grievances, and involuntary separations
Provide expert advice on labor relations, including union engagement, collective agreements, and negotiations (where applicable)
Ensure fair, consistent, and legally compliant application of disciplinary and corrective actions across the organization
Partner closely with various extended teams i.e., HR Regulatory controls and compliance, HR controls and compliance, HRP&D, HR COEs, Legal including Company Secretary, Compliance, and business leaders in managing HR governance, controls, risk management, and regulatory compliance
Represent HR in escalated employee or labor matters involving regulators, labor authorities, or external counsel, as required
Support crisis or high-risk ER cases with potential reputational, regulatory, or litigation impact
Strengthen the HR risk and control framework, ensuring alignment with enterprise risk management standards and regulatory expectations
Identify, assess, and mitigate HR-related risks, including conduct risk, governance gaps, policy breaches, and control weaknesses
Support risk assessments (e.g., RCSA/RIA), issues management, and remediation actions related to HR processes and employee conduct
Drive timely closure of audit findings, regulatory observations, CAPs and iCAPs relating to HR, employee relations, or workforce governance
Ensure HR policies, standards, and procedures are current, well-controlled, consistently implemented, and effectively communicated
Ensure compliance with local labor laws, employment regulations, and regulatory expectations, including those applicable to regulated financial institutions
Support fit-and-proper, accountability, and responsibility mapping requirements, working closely with Compliance, Legal, BE and HR stakeholders
Function as HR subject-matter expert for regulatory examinations, internal audits, and management reviews involving people governance and conduct
Monitor regulatory developments and assess their impact on HR policies, employee relations practices, and workforce risk
Serve as a credible advisor to extended HR teams on sensitive employee, labor, and people-risk matters
Influence and challenge stakeholders constructively to ensure decisions are risk-aware, consistent, and aligned to firm values and controls
Provide guidance and capability-building to HR teams on employee relations best practices, risk awareness, and governance discipline
Partner with local, cluster and global HR, Controls, Risk, and Compliance teams to ensure alignment with enterprise standards and expectations
Deliver management reporting on human capital risk trends and control issues
Deliver regulatory reporting

Requirements

8-12+ years of progressive HR experience, with strong exposure to employee relations/labor relations and HR risk, controls, or compliance
Proven experience operating in a regulated, complex, or matrixed organization (financial services, multinational, or similarly governed environment preferred)
Strong working knowledge of employment law, labor regulations, and employee relations best practices
Demonstrated ability to manage high-risk, sensitive, and escalated people matters with sound judgment and professionalism
Experience engaging with Compliance, Legal, Internal Audit, Risk, or regulators on HR-related matters is highly desirable
Excellent judgment, integrity, and risk awareness
Strong stakeholder management and influencing skills, including senior levels
Ability to balance employee fairness, legal compliance, and enterprise risk
High diligence with strong documentation and governance discipline
Clear, confident communicator with the ability to manage complex and sensitive situations
Bachelor’s degree required
master’s degree or professional HR/legal qualifications preferred

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HR Labor Relations Senior Manager, Vice President

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