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The Role of the HR Generalist manages a wide range of HR functions throughout the employee lifecycle—from recruitment and onboarding to policy implementation, benefits administration, and employee relations. This role serves as an HR representative to management and a trusted advisor to employees, ensuring compliance with labour laws and fostering a positive workplace culture.
Job Responsibility:
Handle the complete recruitment process, from initial phone screenings to conducting interviews
Draft and issue offer letters, appointment letters, and background checks
Manage onboarding logistics, new employee orientation, and exit interviews
Draft, update, and enforce HR policies, employee handbook, and procedures
Maintain personnel files and HRIS records
perform audits and prepare compliance reports
Administer employee benefits programs: enrolment, claims resolution
Support the development and execution of performance evaluation processes
Identify training needs, coordinate programs, and manage career development initiatives
Serve as the primary point of contact for employee questions, grievances, and conduct issues
Lead investigations, disciplinary actions, and conflict resolution
Plan engagement activities, recognition programs, and initiatives to enhance workplace culture
Provide HR guidance to managers, helping with coaching, succession planning, and workforce strategy
Produce HR metrics and reports (turnover, time-to-hire, training)
Assist HR leadership with the continuous improvement of organisational policies
Requirements:
Bachelor’s degree in Human Resources, Business, or a related field (or equivalent work experience)
Typically 3+ years in HR generalist or specialist roles
experience in recruitment, benefits, and employee relations
Certifications CIPD
HRIS & Data Management: Proficient with HRIS systems
strong HR metrics analysis skills
Legal & Compliance Knowledge: Deep understanding of employment laws and regulatory requirements
Recruitment & Talent Acquisition: Expertise in ATS, candidate sourcing, interviewing
Employee Relations & Conflict Resolution: Skilled in handling grievances, mediating disputes, and policy enforcement
Communication & Interpersonal Skills: Clear, empathetic communication
ability to interact at all organisational levels
Organisational & Project Management: Strong attention to detail
capacity to prioritise and manage multiple workflows
Ethical and Discrete: Handles confidential data with integrity and discretion