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Aramark Logo Aramark · Human Resources

Hr Generalist Coordinator

United States, Tuscaloosa · Job Posted March 26, 2026
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Job Description

The HR Generalist Coordinator is responsible for providing customer service to employees, managers, and the HR community in response to inquiries related to a broad range of HR-related topics, including but not limited to HR policy, staffing, benefits, and performance management. The HR Generalist Coordinator III will perform administrative, transactional, and data/records management activities in support of HR and HRIS functions, including processing life-cycle transactions such as onboarding, status change, compensation, separations, etc.

Job Responsibility

  • Provide excellent customer service in response to phone and online inquiries from employees and managers
  • Resolve inquiries by accessing information in multiple HR systems
  • Triage general inquiries to ensure accurate work category is assigned
  • Raise more sophisticated issues to Tier 2 within myHR or the appropriate COE for advanced support and follow-up as the need arises
  • Process transactions by collecting required information or backup documentation from the employee, manager, or HR
  • Respond to phone or online help requests on navigating the HR Portal and other HR-related systems
  • Perform quality assurance reviews on electronic and manual transactions
  • Partner with Payroll and other COEs, as appropriate to resolve issues
  • Manage workload efficiently to fulfill commitments in accordance with established service level agreements (SLAs)

Requirements

  • Experience working in a call center environment strongly preferred
  • Strong computer/technical skills
  • previous HRIS experience preferred
  • Bachelor’s degree in HR or related field strongly preferred
  • Knowledge of HR concepts and terminology
  • Effective verbal communication skills
  • Effective listening skills
  • Confirmed customer service orientation
  • Confident phone presence
  • Solid ability to grasp information quickly and probe optimally when required
  • Excellent organizational skills and the ability to prioritize requests and duties
  • Attention to detail
  • Effective research, problem-solving, and follow-through skills
  • Ability to remain positive under pressure
  • Bilingual (English and Spanish) preferred
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