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Hr Customer Care Specialist

https://www.citi.com/ Logo

Citi

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Location:
Poland , Warsaw

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Category:
Human Resources

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Contract Type:
Not provided

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Salary:

Not provided
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Job Description:

This is an intermediate level position which is a great stepping stone to your further development on more senior roles within Citi HR Team. You will be responsible for contributing to the delivery of day-to-day HR support in coordination with the Human Resources team. The overall objective of this role is to assist in providing a broad range of HR services to client groups Citi.

Job Responsibility:

  • Deliver support in the form of answering HR related inquiries to HR Customers including Citi employees, former employees and third-party vendors in the areas related but not limited to pay, tax, time and absence, benefits, employee data and system navigation via approved contact channels
  • Ensure tasks completion in a timely manner with respect to the targets as defined by the regional and global management
  • Maintain high standard of professional etiquette and work ethics as well as proper task prioritization
  • Proactively act to ensure continuity of service on all HR Connect support channels such as ticketing platform and employee hotline
  • Educate employees on how to efficiently utilize self-service tools through direct access channels
  • Assist in process improvement efforts to increase efficiency and employee satisfaction
  • Participate in projects as assigned by the Team Leader
  • Raise challenges, continuously monitoring and evaluation of performance to identify areas of process enhancements and explore further possibilities of improvement (e.g. Bright Ideas)

Requirements:

  • Min. 1-2 years of relevant experience in the area of Human Resources
  • Working knowledge of HR business processes
  • Full proficiency in both Polish and English language (min. B2) is a must
  • Experience in identifying process improvements and supporting associated implementation efforts
  • Team player with a clear and concise written and verbal communication
  • Proven analytical skills and attention to detail
  • Ability to work under pressure and manage deadlines or unexpected changes in expectations or requirements
  • Bachelor’s degree/University degree or equivalent experience
What we offer:
  • Employer paid Defined Contribution Pension Plan contribution of 6% of employee’s pensionable earnings (PPE Program)
  • Employer paid Private Medical Care Package for employees and Private Medical Care Packages for certain family members available at preferential rates
  • Employer paid Life Insurance Program for employees and Life Insurance for certain family members available at preferential rates
  • Employee Assistance Program financed by Employer
  • Paid Parental Leave Program (maternity and paternity leave
  • statutory and 2 weeks additional paid paternity leave)
  • Sport Card for employees subsidised via Social Benefits Fund and Sport Cards for certain family members available at preferential rates
  • Additional benefits from Company’s Social Benefit Fund, in particular: Holidays Allowance, support for sport and cultural activities, team building events
  • Additional day off for volunteering
  • Cafeteria/ flex benefit – a company benefits system which enables employees to select and purchase benefits offered by a provider and available for employees on the platform
  • Opportunity to receive an annual discretionary incentive award
  • Special offers and discounts for employees

Additional Information:

Job Posted:
January 25, 2026

Employment Type:
Fulltime
Work Type:
Hybrid work
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