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We are looking for an organized HR Coordinator to support essential people operations for a Contract position based in Indianapolis, Indiana. This role plays a key part in delivering timely employee support, maintaining accurate HR records, and helping key processes run smoothly across the employee lifecycle. The ideal candidate brings strong administrative judgment, attention to detail, and the ability to manage sensitive information with professionalism.
Job Responsibility
Manage incoming HR support requests through the ticketing platform, providing timely resolutions and meeting established service expectations
Contribute to the ongoing enhancement of processes tied to recruiting, onboarding, job changes, and offboarding to improve the overall employee experience
Address I-9 and E-Verify issues by reviewing documentation, resolving discrepancies, and helping maintain compliance standards
Route specialized inquiries to the appropriate internal teams, including payroll and benefits, while ensuring accurate follow-up and case ownership
Monitor ticket dashboards, track request activity, and prepare reporting insights that support service analysis and operational improvements
Coordinate promotional background screening requests, ensuring submissions are completed accurately and managers receive clear status updates
Enter and maintain new employee and personnel information across HR systems with a strong focus on data accuracy and confidentiality
Audit, extract, and analyze HR data across system modules such as recruiting, talent, and employee records to support reporting and data integrity
Process HR-related invoices and assist with benefits-related fulfillment requests, including employee perk ticket coordination
Support HR projects and compliance activities, including open enrollment audits and progress tracking for key initiatives
Requirements
Associate degree or an equivalent combination of education and relevant experience
At least 1 to 2 years of experience in HR, administrative support, customer service, retail, call center operations, or a similar fast-paced environment
Practical experience with onboarding coordination, background checks, and day-to-day HR administration
Familiarity with HRIS platforms, including Workday, and confidence working with employee data across multiple systems
Understanding of HR compliance requirements, including I-9 and E-Verify documentation practices
Strong attention to detail with the ability to audit records, manage confidential information, and maintain accurate documentation
Effective communication and organizational skills, with the ability to prioritize requests and coordinate with multiple internal teams