HR Coordinator

• Manage the group HR mailbox, including responding to queries, categorisation of emails and escalation where necessary
• Support recruitment and onboarding activities in partnership with Talent Acquisition, including background checks, inductions, and system workflow management across ATS and HRIS
• Manage end-to-end HR administration for onboarding and offboarding, including contracts, documentation, references, personnel files and exit processes
• Act as HR systems administrator, maintaining HRIS, payroll, and benefits platforms, ensuring all employee data is accurately recorded and kept updated
• Support payroll and compensation queries
• Maintain HR policies and ensure compliance with employment, immigration, and Right to Work requirements, including audits and record management
• Support employee mobility, visa administration, DBS checks, and licensing requirements in collaboration with compliance teams
• Responsible for raising purchase orders and processing HR invoices in SAP Concur for payment
• Manage and administer benefits documentation, including auditing and reconciliation of monthly employee enrolment changes
• Coordination of ER activity including the scheduling of ER meetings, preparing documentation, and taking meeting notes where required
• Guide managers through ER processes in line with internal tiered ER service model and, offering guidance on the management toolkit
• Provide first-line support for employee relations queries and cases
• Draft and issue ER correspondence, including disciplinary, grievance, investigation, and absence-related documentation
• Completion of occupational health referrals including the tracking of costs and management of external provider portal
• Maintain accurate and confidential ER records, tracking ER case progress and ensuring compliance with company policy and procedure
• Support absence management and probation review administration
• Escalate complex or high-risk cases to senior HR team members as appropriate
• Contribute to continuous improvement of ER processes, templates, and documentation
• Provide reports and insights, including first level analysis of data trends and KPI’s to support decision-making and continuous improvement
• Coordinate training, and provide training statistics
• Updating and maintaining employee opinion survey action tracker
• Coordinate and support the MetSTARS recognition programme, MetLEARN and MetENGAGE initiatives

• Understanding of UK employment and immigration law, and demonstrable generalist Human Resources experience
• Experience providing first-line employee relations support and case management
• Experience managing end-to-end HR processes using HRIS systems (Dayforce desirable)
• Ability to support and promote high-quality employee lifecycle processes and continuous improvement initiatives
• Good communication with the ability to build rapport and credibility at all levels
• High level of integrity and discretion when handling sensitive information
• Collaborative, proactive, and customer-focused approach within a fast-paced environment
• Excellent organisational, problem-solving, analytical, and critical thinking skills with the ability to prioritise and meet deadlines
• Innovative, solutions-focused mindset with strong reporting and data analysis capability
• Highly proficient in Microsoft Office
• CIPD Level 3 qualified or willing to work towards

Dayforce desirable

• 50% off food and beverages in all UK venue
• Extensive Rewards platform: discounts on travel, retail, hospitality, health and much more
• Company Sick Pay
• Company Pension
• Life Assurance
• Refer a friend incentive
• Financial advice services
• Employee health and wellbeing services
• Virtual GP Services
• Season Ticket Loans
• Employee assistance program: A confidential helpline providing 24/7 advice and counselling
• Cycle to work scheme