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We are looking for a dedicated HR Coordinator to provide exceptional support to employees in a Remote role. In this role, you will address inquiries related to human resources benefits, employment processes, and organizational policies while ensuring a seamless experience for all employees. This is a long-term contract position where professionalism, confidentiality, and exceptional customer service are key.
Job Responsibility:
Respond to employee inquiries regarding HR benefits, policies, and employment-related matters with accuracy and professionalism
Log cases promptly and correctly into the case management system to track and resolve issues efficiently
Guide employees through various life-cycle processes, offering clarity and support at every stage
Assess and escalate complex issues to Tier 2 specialists for further resolution
Collaborate with team members to brainstorm and implement solutions to improve employee satisfaction
Utilize knowledge databases, policies, and procedures to provide accurate information to employees
Coordinate with internal partners, such as Payroll and Benefits teams, to ensure employees receive correct and timely information
Collect and validate necessary data to process manual employee transactions and ensure proper escalation when required
Maintain discretion and tact when handling sensitive or confidential employee information
Support inquiries related to company initiatives, crisis events, and annual programs
Requirements:
High school diploma or equivalent
a Bachelor’s degree is preferred
Several years of experience in human resources and customer service, ideally within a call center environment
Solid understanding of state and federal employment laws, including ADA, FMLA, and workers' compensation
Strong interpersonal skills with the ability to communicate effectively in both written and verbal formats
Proven problem-solving abilities and attention to detail to manage employee concerns effectively
Ability to handle sensitive information with utmost confidentiality and professionalism
Nice to have:
Knowledge of ServiceNow or similar case management systems is a plus
Bilingual proficiency in English and Spanish is highly desirable
What we offer:
medical, vision, dental, and life and disability insurance