HR Contact Center Representative

• Respond to questions on basic HR practices, process and policies, available for Mexico, USA, and other countries, via multiple channels within our HR Solutions center (e.g., e-mail, phone, chat, and case management system)
• Answer basic HR policy-related questions for managers, employees and coworkers in Mexico, USA and other countries and escalate as appropriate
• Fields general, straightforward inquiries from candidates, recruiters, and hiring managers
• escalates inquiries to senior team members and/or management as necessary
• Educate clients in Mexico of services available to them and ensure accountability towards self-service tools such as Workday, HR Connect, and other systems
• Participates in special projects and performs other duties as assigned
• Utilize Workday to process specific employee-related transactions, in addition to auditing work performed by other members of the team
• Continuously create and define process improvement

• Excellent verbal and written communication
• must be fluent in English
• Minimum 1 year of HR service center experience in Mexico and USA’s inquiries
• Bachelor's degree in HR or business-related field required
• Proficient with Microsoft Office products, such as Word, Excel, and Outlook
• Skilled in preparing clear and concise documents
• Ability to establish and maintain effective working relationships in a team environment
• Ability to prioritize, organize, and perform multiple work assignments simultaneously while meeting assigned deadlines
• Ability to maintain confidentiality and handle highly sensitive/confidential information
• Ability to demonstrate effective customer services skills
• Knowledge of and the ability to demonstrate effective office practices and etiquette
• Highly prefer experience with applicant tracking systems (ATS), SharePoint, Workday

Highly prefer experience with applicant tracking systems (ATS), SharePoint, Workday

• 30 days of Christmas bonus
• 40% vacation premium
• 12 vacation days plus 2 floating days, sick days and holidays
• Vision and Dental Assistance
• Life Insurance
• Healthcare Insurance
• 10% Food/Pantry Vouchers
• Restaurant Vouchers
• 13% Savings Fund
• Wellbeing program for all employees
• Growth Opportunities