HR Connect Inquiry Management Generalist

• Support case inquiry management team with cases, chats and phone (Contact Center)
• Serves as the instructor to our customer on the systems and self-service options available for employees and managers
• Fulfilling the clients’ necessities while providing an exceptional client experience
• Appropriately assess risk when business decisions are made
• Escalating, managing and reporting control issues with transparency

• Previous relevant experience in contact center (desirable)
• Knowledge in Workday and ServiceNow (desirable)
• Knowledge in HR (desirable)
• Advance English level (writing and spoken)
• Proficient in Microsoft Office
• Proven organization and time management skills
• Demonstrated problem-solving and decision-making skills
• Consistently demonstrates clear and concise written and verbal communication skills
• Experience in customer service

• Knowledge in Workday and ServiceNow
• Knowledge in HR

Best-in-class benefits