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Hr Business Process Analyst

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Taboola

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Location:
India , Gurugram

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Category:
Human Resources

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Contract Type:
Not provided

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Salary:

Not provided
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Job Description:

We are reimagining how HR operations work at Taboola, and we are looking for a curious, hands-on Business Analyst to help us get there. As an HR Business Process Analyst on the People Analytics team in our Gurgaon office, you will be at the core of our HR Shared Service Center (SSC) transformation: mapping and improving processes, deploying AI to reduce manual work, and helping the SSC evolve from a back-office transaction hub into a strategic, business-facing function. This is a great opportunity for someone early in their career who is excited about applying AI to real business problems and energized by the work of making things run better.

Job Responsibility:

  • Support the transformation of the HR Shared Service Center by inventorying and documenting processes, identifying risks and gaps, and helping shape the operating model that lets the SSC scale
  • Identify high-volume, repeatable work where AI and automation can reduce manual effort, then help design, pilot, and deploy those solutions
  • Contribute to the rollout of AI-powered self-service tools for employees and managers, including knowledge bases and conversational agents
  • Help define and monitor SSC service KPIs, SLAs, and HR data quality metrics
  • Partner with HRBPs, IT, and global HR teams to understand pain points and turn them into concrete operational improvements
  • Run targeted analyses and build simple dashboards that surface what is working and what is not
  • Support the evolution of the SSC from back-office processing toward business-facing services that directly serve managers and leaders

Requirements:

  • 3 to 5 years of professional experience in business analysis, operations, process improvement, HR operations, or a similar function
  • Hands-on experience using Generative AI tools (ChatGPT, Gemini, Claude, Copilot, or similar) to solve business and operational problems
  • A track record of mapping, documenting, or improving business processes
  • A strong analytical mindset and comfort working with data in Excel or Google Sheets
  • Strong written and spoken communication skills in English, with the ability to translate operational needs into structured requirements
  • Familiarity with HR systems, processes, or service delivery models

Nice to have:

  • Experience working with or inside a Shared Service Center
  • Hands-on experience with SAP SuccessFactors or another HRIS
  • Familiarity with workflow automation tools (Zapier, Make, n8n, Power Automate)
  • Familiarity with data visualization tools (Tableau, Power BI, Looker)
  • Basic SQL
  • Project management experience or certification
What we offer:
  • Health coverage
  • Fully stocked kitchen
  • Hybrid work schedule – 3 days in the office with the option to come in more

Additional Information:

Job Posted:
May 05, 2026

Employment Type:
Fulltime
Work Type:
Hybrid work
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