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URSA Polska sp. z o. o. Logo URSA Polska sp. z o. o. · Human Resources

HR Business & People Operations Partner

Bulgaria · Job Posted March 26, 2026
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Job Description

As Site HR People Operations, you will be the first point of contact for employees and managers, supporting the full employee lifecycle and ensuring consistent application of HR processes. This is a hands‑on, operational role with strong influence on day‑to‑day employee experience, HR service quality and compliance with local labour laws. You will work closely with HR Business Partners and Country HR experts to implement global, regional and local HR initiatives, while maintaining high standards of service, accuracy and confidentiality. This role is essential to fostering a positive, engaging and compliant workplace culture aligned with Etex values.

Job Responsibility

  • Provide daily HR support to managers and employees across the site
  • Ensure consistent application of HR policies and procedures
  • Manage employee relations matters with professionalism and legal compliance
  • Support recruitment, onboarding, performance management and offboarding
  • Execute global and local HR initiatives in partnership with HR experts
  • Share HR operational updates with the Head of People Operations and stakeholders
  • Ensure HR procedures are understood and adhered to across the organisation
  • Maintain accurate employee records and HR documentation (contracts, reviews, disciplinary files)
  • Ensure compliance with local labour legislation and internal HR frameworks
  • Promote diversity, equity and inclusion in line with our global and local commitments
  • Monitor HR metrics and produce reports to support data-driven decisions
  • Act as a trusted HR contact for employees, supporting with HR-related questions
  • Support employee engagement activities that strengthen workplace culture
  • Assist with talent development initiatives and learning programs
  • Guide managers on HR processes, performance topics and people management
  • Ensure consistency and fairness in HR practices across the site
  • Support workforce planning and organisational development discussions
  • Support change initiatives with clear HR guidance and communication
  • Identify process improvements to enhance efficiency and employee experience
  • Act as a liaison between employees and management on daily labour relations topics
  • Ensure compliance with labour law, internal rules and collective agreements (where applicable)
  • Support the Head of People Operations on labour relations strategy and actions

Requirements

  • Bachelor’s degree in Human Resources or related field
  • Solid experience in an HR operational or generalist role
  • Strong knowledge of local labour law and HR processes
  • Excellent interpersonal and communication skills
  • Ability to build trust and strong relationships with employees and managers
  • Strong problem-solving and conflict-resolution skills
  • Comfort working in a matrix organisation with multiple stakeholders
  • High integrity, discretion and professionalism
  • Proactive, solutions-oriented mindset
  • Proficiency in HRIS systems and Microsoft Office Suite
  • Ability to analyse HR data and produce meaningful insights

What we offer

  • Our culture – we connect & care. We prioritise teamwork, well-being and a safe working environment
  • Sustainability commitment. Through the Road to Sustainability 2030, we actively improve our environmental and social impact
  • Diversity & inclusion. We believe diverse thinking drives better performance. Everyone should feel they belong
  • Flexibility. Hybrid working built on trust, enabling you to do your best work
  • Real impact. This role directly shapes the employee experience and operational excellence of the site
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