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HR Business Partner - Retail

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Charles Tyrwhitt

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Location:
United Kingdom , London

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Category:
Human Resources

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Contract Type:
Not provided

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Salary:

Not provided
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Job Description:

The primary purpose of the Retail People Partner is to deliver our People agenda in the Retail directorate whilst supporting our UK store estate with all people related matters. This involves successfully managing any ER cases that come up in a timely and professional manner, ensuring they are resolved in line with our policies and procedures whilst remaining pragmatic to the needs of the business. As the first point of contact for Retail the role will partner with the Director of Retail and the senior Retail team on strategic matters. Within this role, you will be travelling to our retail store estate which covers all of the UK, France & Ireland.

Job Responsibility:

  • HR point of contact for Retail managers and key point of contact for the Retail Leadership Team (Head of Retail and Regional Managers)
  • Support Store Managers with ER activities (i.e. coaching managers on Conduct, Capability and Attendance) ensuring processes are followed effectively and efficiently
  • Champion BE-liefs in all interactions with Retail and ensures that they are embedded throughout business area
  • Support Retail leaders to develop Culture Amp action plans, holding them to account for delivery of them, recognising the critical role Employee Engagement plays in delivering business success
  • Oversee the end to end talent management process for Retail, ensuring there are succession plans in place for key Retail roles (stores and Head Office)
  • Work collaboratively with the Retail Recruiter to ensure we recruit top talent across the business area
  • Pull together and analyse KPIs/reporting for Retail business area, identifying trends/root causes before working with the Retail Leadership Team to deliver appropriate actions to manage any issues (i.e. Colleague turnover, paid absence, unpaid absence, colleague engagement, learning commitment index and people development)
  • Responsible for ensuring induction plans are in place for Retail colleagues
  • Carry out/Review Exit survey data for Retail, using this information to feed into the KPI reporting and influence stakeholders
  • Delivery of the CT wide People Plan with responsibility for design and implementation of the Retail People Plan alongside the Senior People Partner and HR Director
  • Partner with the L&D team and Retail Leadership Team to complete learning needs analysis for the store estate, designing and deploying development activities to drive profitability
  • Support the wider HR team to deliver corporate events and activities outside of your business are
  • Carry out other ad-hoc tasks as required and instructed by the Senior People Partner

Requirements:

  • Experience within a similar role within a retail or hospitality environment
  • Good level of numeracy
  • Efficient, organised and adaptable
  • Quickly able to build effective relationships
  • Ability to communicate effectively and provide quality client services to internal/ external stakeholders
  • Understanding of employment law and experience of practical application
  • A capable and experience coach to client group
  • Strong knowledge of Microsoft Office packages - Excel, Word and PowerPoint
  • Ideally fully or partly CIPD qualified or qualified by experience
What we offer:
  • Competitive salary and excellent bonus scheme
  • A entrepreneurial environment where you’ll be encouraged to try things and make changes to drive the business forward
  • You’ll have access to Staff Discount from your 1st day, not just at CT but also from The White Company
  • Our hybrid working policy means we work from the office 3-4 days per week (14 days onsite across a 4-week period, and Monday's are our set days in the office)
  • We are proud to go about our business in the right way and partner with many charities and sustainability partners - ‘giving something back’ is an important part of our ethos
  • At HQ we are serious about having fun. Our Christmas and summer parties are the stuff of legend and our CT Social Team ensure there is always something exciting to get involved in)

Additional Information:

Job Posted:
January 16, 2026

Employment Type:
Fulltime
Work Type:
Hybrid work
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