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HR Assistant

aquent.com Logo

Aquent

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Location:
United States , Tampa

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Contract Type:
Not provided

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Salary:

20.64 - 22.93 USD / Hour

Job Description:

Aquent is partnering with a leading global company renowned for its innovative spirit and commitment to fostering an exceptional employee experience. This organization is at the forefront of its industry, driven by a mission to empower its workforce and cultivate a dynamic, supportive environment. We are seeking a highly motivated and empathetic individual to join our client’s team as a pivotal support specialist, where you will directly impact the daily lives of employees. This role is more than just administrative; it’s about being a champion for our people, providing critical support, and ensuring seamless HR operations. You will be the first point of contact for many, offering guidance and resolution that contributes directly to a positive and productive workplace culture. Your expertise will empower employees, streamline processes, and enhance the overall HR service delivery, making a tangible difference every single day.

Job Responsibility:

  • Serve as a primary point of contact for employee inquiries, providing high-caliber customer service and clear direction
  • Manage inbound phone calls within a contact center environment, creating and tracking cases using dedicated software
  • Provide essential payroll inquiry support, leveraging an understanding of timekeeping and payroll logic to address employee questions effectively and partner closely with the payroll team for resolution
  • Document employee data changes, performance reports, and internal communications with meticulous attention to detail
  • Assist with various administrative duties, including tuition reimbursement processing, employee verifications, and addressing policy questions and compliance acknowledgments
  • Offer “One HR” expertise and support to both the HR community and employees, ensuring consistent and accurate information
  • Maintain and update employee data, contributing to the integrity and accuracy of HR records

Requirements:

  • Minimum of 5 years of professional experience in an administrative or customer service-focused role
  • Associate’s Degree or equivalent experience. A Bachelor’s Degree is also acceptable
  • Demonstrated experience with ServiceNow or similar case management software
  • Proficiency in Microsoft Outlook, Teams, and Excel
  • A strong understanding of timekeeping and payroll logic to effectively resolve employee inquiries (no payroll processing required)
  • Exceptional attention to detail and critical thinking skills
  • Proven ability to provide high-caliber customer service

Nice to have:

  • Prior experience in a contact center environment, including inbound phone calls and case management
  • Familiarity with SuccessFactors or other HRIS platforms
  • Experience resolving inquiries related to pay, leave of absence (LOA), and other HR-related topics
  • Spanish language skills are highly preferred
What we offer:
  • subsidized health, vision, and dental plans
  • paid sick leave
  • retirement plans with a match

Additional Information:

Job Posted:
January 15, 2026

Work Type:
Hybrid work
Job Link Share:

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