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Acting as the primary coordinator for Employee Relations cases, ensuring timely progression, accurate documentation and positive outcomes
Coaching and supporting managers through disciplinary, grievance, absence, capability and performance processes, helping them apply policy and employment law confidently and consistently
Working closely with our outsourced HR Advice provider to ensure case recommendations are implemented effectively across our hotels
Building manager capability through practical guidance, challenge and support on day-to-day people matters
Providing practical support, such as note-taking, when required
Collaborating with the wider People Team on projects supporting our employees and business at all stages of the employee lifecycle
Supporting the delivery of employee engagement, reward and recognition initiatives
Own the administration of our Employee Benefits platform, driving engagement across our workforce
Drive engagement with Worker Voice channels, supporting managers to create and implement action plans in response to employee feedback
Requirements
Previous experience in an HR Assistant, Administrator or Advisor role (or equivalent qualification)
Experience supporting Employee Relations cases including disciplinary, grievance, absence management and performance-related matters
Confidence coaching and influencing managers on people-related decisions and best practice
A solid understanding of HR processes and employment law
Strong organisational skills with excellent attention to detail
A proactive mindset with strong ownership and follow-through
Competence in Microsoft Office (Word, Excel, Outlook)
CIPD Level 3 (or equivalent experience)
What we offer
Career development and access to funded apprenticeships
Discounts on hotel stays and a variety of major retailers, restaurants and days out
Free use of our gyms, pools, and leisure facilities
Round the clock access to the Employee Assistance programme, offering mental health and wellbeing support, financial and legal advice