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Provides day to day support in HR technology solutions strictly related to Workday. Responsible to support Workday Modules: HCM, Recruiting, Benefits, Absence, Time, Talent and Payroll. Serves as a strong HR Technology consultative partner to HR/Payroll teams in EMEA/APAC to enhance local operations and employee experience. Serve as subject matter expert overseeing support for HR technology enhancements including prioritization, research, resolution, change management, and issue tracking. Analyze, design, configure, implement, and support solution based on business requirements and functional specification documents. Follow Workday best practices, development standards, and guidelines. Provide expertise in the planning, building and execution of test scripts as well as requirements gathering, application demos and functional design. Provide day to day support for HR technology solutions including, but not limited to, researching, and resolving problems, unexpected results, or process flaws. Provides resolution in accordance with due dates and documents and maintains SOP documentation and processes. Escalates issues as appropriate to Global HR Technology team. Apply business and functional knowledge including design documentation and testing standards, guidelines, and testing methodology to meet the team's overall functional objectives. Works with HR Technology Global Team to develop and train internal clients on new processes and functionality.
Job Responsibility:
Provides day to day support in HR technology solutions strictly related to Workday
Responsible to support Workday Modules: HCM, Recruiting, Benefits, Absence, Time, Talent and Payroll
Serves as a strong HR Technology consultative partner to HR/Payroll teams in EMEA/APAC to enhance local operations and employee experience
Serve as subject matter expert overseeing support for HR technology enhancements including prioritization, research, resolution, change management, and issue tracking
Analyze, design, configure, implement, and support solution based on business requirements and functional specification documents
Follow Workday best practices, development standards, and guidelines
Provide expertise in the planning, building and execution of test scripts as well as requirements gathering, application demos and functional design
Provide day to day support for HR technology solutions including, but not limited to, researching, and resolving problems, unexpected results, or process flaws
Provides resolution in accordance with due dates and documents and maintains SOP documentation and processes
Escalates issues as appropriate to Global HR Technology team
Apply business and functional knowledge including design documentation and testing standards, guidelines, and testing methodology to meet the team's overall functional objectives
Works with HR Technology Global Team to develop and train internal clients on new processes and functionality
Requirements:
Minimum of 5 years or more in a similar role working with Workday HRIS system
Previous Workday configuration experience
Payroll knowledge/experience will be nice to have
Strong verbal and written communication skills
Strong business acumen within a technical environment
Collaborates with others well
Strong attention to detail and problem-solving skills
Ability to prioritize workload and provide timely follow-up and resolution
Ability to work effectively in a fast paced, team oriented global environment and handle multiple projects