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Unilever Logo Unilever · Human Resources

HR Advisor

Poland, Silesia · Job Posted January 16, 2026
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Job Description

This role exists to enhance the People Experience (PEX) by delivering real-time, efficient, and effective HR support that empowers employees and strengthens our HR service delivery model. You’ll be part of a team that believes in doing work that matters — for people and the planet.

Job Responsibility

  • Deliver real-time support for HR queries via live chat enabled by ServiceNow, ensuring service excellence and employee satisfaction
  • Guide employees and candidates through HR processes and systems, providing clear, step-by-step assistance when needed
  • Collaborate with HR team members and Centres of Excellence to maintain and update an accurate knowledge base for query resolution
  • Identify and escalate complex issues in line with the Unilever HR service delivery model
  • Handle sensitive employee information with the highest level of confidentiality
  • Contribute to continuous improvement of HR services by sharing insights based on customer feedback and chat analytics
  • Ensure adherence to defined SLAs and maintain quality standards in all interactions
  • Support the integration and navigation of new technologies within HR processes
  • Foster collaboration across multiple hubs and locations to deliver a seamless HR experience

Requirements

  • Proven experience in customer service, HR advisory, People Experience (PEX), or live chat support within an HR context
  • Strong understanding of HR processes and policies, ideally with experience in regional or multi-country operations
  • Excellent written communication skills in English, with the ability to provide clear and concise information in real time
  • Proficiency in using live chat/case management platforms and HR information systems (e.g., Workday, ServiceNow)
  • Ability to prioritize effectively in a fast-paced environment while maintaining high standards of quality and confidentiality

Nice to have

  • Bachelor’s degree in Human Resources, Business Administration, or a related field
  • Ability to speak an additional European language
  • Experience leveraging technology to improve HR service delivery and employee experience

What we offer

  • Hybrid work and flexibility
  • Opportunities for the development and improvement of qualifications
  • Sharing the cost of professional training & courses
  • Benefits: life insurance, private medical care, pension fund, sharing the cost of sports activities, Benefits System – Cafeteria and many others
  • Extra days off to take care of yourself and others
  • Unilever store - Our products at attractive prices
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