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The key purpose of this role is to provide proactive, solution focused HR support across the business. You will work closely with managers to build capability, support effective people management, and ensure compliance with employment legislation, internal policies, and regulatory requirements. You will act as a trusted adviser to managers across a wide range of employee relations and HR activities in a fast‑paced, evolving environment. This is a hands‑on, varied position where you will also contribute to wider HR projects and strategic discussions.
Job Responsibility:
Coaching and guiding managers through a full range of ER matters including disciplinaries, grievances, absence, performance management, and probation
Providing practical, timely advice that balances risk, fairness, and business needs
Supporting the preparation of investigation notes, meeting packs, and outcome letters
Monitor short and long‑term absence cases and work closely with managers to implement early interventions
Support managers with return to work and reasonable adjustment discussions
Analyse absence data to identify trends and support business actions to reduce overall absence levels
Equipping managers with the knowledge and confidence to manage people issues effectively and consistently
Identifying recurring themes or skills gaps and addressing these through training, guidance, or process improvements
Providing coaching to help prevent issues escalating
Staying up to date with employment law changes and HR best practice
Reviewing and updating HR policies and procedures
Supporting the business with emerging ER topics or complex situations
Assisting with SMCR processes including record‑keeping, audits, and ongoing oversight
Ensuring HR processes and documentation meet regulatory requirements
Supporting managers with end‑to‑end recruitment including role scoping, interviews, and candidate evaluation
Helping to ensure fair, inclusive, compliant recruitment practices
Providing accurate, timely information for Group reporting cycles
Maintaining organised and reliable data sources to ensure compliance and consistency
Requirements:
Proven experience in a generalist HR role providing advisory‑level support
CIPD qualified, working towards qualification, or able to demonstrate equivalent experience
Strong and current knowledge of UK employment legislation
Confident user of HR systems with strong digital capability
Excellent written and verbal communication skills with the ability to build trusted relationships
Highly organised and able to manage competing priorities in a fast‑paced environment
Exceptional attention to detail to ensure accuracy and consistency
Discreet, professional, and able to handle sensitive information appropriately
Builds trust through integrity, reliability, and collaboration
Positive, proactive, and committed to continuous improvement
What we offer:
Opportunity to earn an annual bonus
25 days holiday, plus bank holidays
A day off for your birthday
Life assurance – 4 x salary
Comprehensive induction and training programme
Funded exams and paid study leave
A wide range of voluntary flexible benefits to suit your individual needs
The option to buy additional holiday days
Cycle to work Scheme
Two paid volunteering days each year, to support your local community
Employee Assistance Programme with access to a 24/7 helpline
Access to our free mortgage service, through our internal mortgage team
Our Employee Forum and Diversity & Inclusion group
Local and companywide events in support of our company charities