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Provide day-to-day administrative support to the Service Delivery Resource Planning Team and HR Resourcing Team, following agreed processes and meeting service timescales
Log, update and maintain vacancy and resourcing information (e.g., candidate details, start dates, onboarding milestones) across relevant systems and trackers, including Fusion where required
Support resource planning by reconciling data between systems, producing routine status updates/management information, and highlighting missing information or overdue actions to the appropriate colleague
Coordinate resourcing administration by sending and chasing required information, booking/arranging required activities where needed, and liaising with stakeholders (e.g., recruitment, hiring managers, IT, security and payroll) to progress pre-employment checks and new starter actions
File and retain resourcing and onboarding documentation in line with policy, information security and GDPR requirements, ensuring records are complete and easy to retrieve
Work collaboratively as part of the team to manage shared inboxes/queues, respond to routine queries, and complete adhoc administrative tasks as required
Requirements:
Strong administration and customer service skills, with the ability to communicate clearly and professionally by phone and email
Good organisation and time management, able to prioritise routine tasks across multiple work queues and meet deadlines
Excellent attention to detail, with accurate data entry and a commitment to keeping trackers and systems up to date
Confident using IT systems (e.g., HR databases, spreadsheets/trackers and applicant systems) and producing routine updates/management information (training will be given where required)
Able to coordinate actions with a range of stakeholders by sending, chasing and organising information to progress tasks
Understands the importance of confidentiality, information security and GDPR when handling personal data