HPE Aruba APJ Delivery Manager Job at Hewlett Packard Enterprise (Sydney)

Job Description

The HPE Aruba APJ Delivery Manager is responsible for growing and driving related professional services revenue for the region and to ensure the projects are delivered with a high level of customer satisfaction. In addition to overseeing the region, your primary role will be to help sell and deliver high-quality networking professional services while working with the Account Executives to identify, drive and close new opportunities. You will be responsible for understanding customers desired business outcomes and help guide the project teams through the pursuit and execution of big projects. You will also participate to ensure a high customer renewal rate through service delivery excellence.

Job Responsibility

Meeting & exceeding professional services bookings and revenue objectives
Ensuring that our customers are consistently delighted with the professional services delivery experience
Scoping and estimating projects, preparing and presenting proposals and statements of work as well as services contract negotiations
Working with customer leaders to communicate the value of HPE Aruba delivery services
Maintaining and managing services forecast and ensure streamlined communication with customers and internal resources
Working with regional and area sales leaders to ensure our sales teams are supported
Drive resolution of delivery challenges, address resource contentions, scoping issues and manage expectations
Developing, mentoring and coaching the professional services teams to ensure they are working at the optimum level
Help build and grow the HPE Aruba Services presence and impact throughout the region
Understands customer at local, country, region & WW level to analyze delivery requirements & contribute to customer strategic business plan
Develops strategies and processes with the customer in areas such as performance metrics and measure, escalation change management and communication
Owns expense/cost target commitments for all service delivery requirements developing, implementing & monitoring expense controls
Identifies incremental revenue opportunities and supports pursuit activities

Requirements

Proven track record of meeting or exceeding professional services revenue goals
At least five years’ experience in leading a technology focused professional services practice
Leadership ability to build & manage a cross cultural, cross tower, cross business team
Management by influence with international, multi-cultural, virtual teams
Proven experience managing business and contract lifecycle for Professional Services and networking offerings
Be well acquainted and expert with delivery methodologies and strong project management skills
Ability to present either in-person or via virtual sessions to both business and technical teams
Must be highly organized
Strong written and verbal communication skills
BA/BS in a technical discipline is desirable

Nice to have

Accountability
Action Planning
Active Learning
Active Listening
Bias
Business
Business Growth
Business Planning
Coaching
Commercial Acumen
Creativity
Critical Thinking
Cross-Functional Teamwork
Customer Experience Strategy
Data Analysis Management
Data Collection Management
Data Controls
Design Thinking
Empathy
Follow-Through
Growth Mindset
Intellectual Curiosity
Long Term Planning
Managing Ambiguity

What we offer

Health & Wellbeing
Personal & Professional Development
Unconditional Inclusion

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HPE Aruba APJ Delivery Manager

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