HPC Technical Consultant, Hewlett Packard Enterprise

Hewlett Packard Enterprise

Location:
United States

Category:
IT - Administration

Contract Type:
Not provided

Salary:

78700.00 - 181200.00 USD / Year

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Job Description:

Hewlett Packard Enterprise is the global edge-to-cloud company advancing the way people live and work. We help companies connect, protect, analyze, and act on their data and applications wherever they live, from edge to cloud, so they can turn insights into outcomes at the speed required to thrive in today’s complex world. Our culture thrives on finding new and better ways to accelerate what’s next. We know varied backgrounds are valued and succeed here. We have the flexibility to manage our work and personal needs. We make bold moves, together, and are a force for good. If you are looking to stretch and grow your career our culture will embrace you. Open up opportunities with HPE.

Requirements:

Lead and on site team of HPE service engineers
Set daily priorities based on the customer case load
Interact with and keep the customer up to date on case progress
Interpret log files and assist site engineers on case resolution with targeted repairs
Work with direct manager on any reports that maybe required for site management
Perform repair and maintenance activities on HPC compute, network, and storage hardware
Review tickets for hardware actions needed and claim for action
Interact with ticket system to document actions taken and pass ticket to next step
Complete training on specialized compute hardware, network, and storage components
Read system documentation and diagrams to identify specified components within system
Collaborate with team members using face-to-face, phone, and online communication including email, Teams, and Slack
Perform hardware actions, e.g. component replacement from spares
Operate hand tools and low-power tools (e.g. battery power screwdriver)
Select proper tools and maintain tools in organized way on site
Lift and move parts and equipment up to 50 lbs individually and up to 75 lbs with another person
Occasionally operate pallet jack to move inventory from one place to another within site (for equipment with no operator’s license required)
Occasionally assist with system installation activities
Interface with parts inventory manager if applicable

Nice to have:

Accountability
Active Learning (Inactive)
Active Listening
Bias
Business Growth
Client Expectations Management
Coaching
Creativity
Critical Thinking
Cross-Functional Teamwork
Customer Centric Solutions
Customer Relationship Management (CRM)
Design Thinking
Empathy
Follow-Through
Growth Mindset
Information Technology (IT) Infrastructure
Infrastructure as a Service (IaaS)
Intellectual Curiosity (Inactive)
Long Term Planning
Managing Ambiguity
Process Improvements
Product Services
Relationship Building

What we offer:

Health & Wellbeing
Personal & Professional Development
Unconditional Inclusion

Additional Information:

Job Posted:
June 10, 2025

Employment Type:

Fulltime

Work Type:

Remote work

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HPC Technical Consultant