HPC System Software Analyst, Hewlett Packard Enterprise

Hewlett Packard Enterprise

Location:
United States, Los Alamos

Category:
IT - Software Development

Contract Type:
Not provided

Salary:

101900.00 - 234500.00 USD / Year

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Job Description:

Provide technology consulting to external customers and internal project teams. Responsible for providing technical support and/or leadership in the creation and delivery of technology solutions designed to meet customers’ business needs and, consequently, for understanding customers’ businesses. As trusted advisor create and maintain effective customer relationships so as to ensure customer satisfaction. Maintain knowledge of leading-edge technologies and industry/market domain knowledge. Actively contribute to the company’s solutions portfolio by providing information ranging from technical knowledge to methodologies based on experience gained from customer projects. Shape technical direction and technical strategies within the organization and for external customers. Accountable for consistent and significant chargeability levels (or expense relief for internal project teams) and for assisting in meeting or exceeding revenue and customer satisfaction goals. Contribute to organization’s profitability by generating and cultivating new business opportunities and by providing technical support for deal proposal development.

Job Responsibility:

Provide on-site system administration and HPC application consulting services
address and resolve the current top issues in the HPC environment
maintain the HPC systems availability to the customer
monitor system performance and provide recommendations for improvements
collaborate with team members and stakeholders to deliver high-quality support and solutions
create and document site procedures, system diagrams, and other configuration or support documents
maintain system software and firmware revisions, including patches, updates, and OS upgrades
solve system hardware, software, and third-party software issues, and provide detailed and thoughtful analysis of problem and solution
gather data, perform analysis, and escalate problems to higher-level product support groups and appropriate management when necessary to ensure timely resolution of system or customer issues
provide solutions and implement repair or workarounds when possible, fully documenting steps taken when required
manage software issues for both the system and user applications, submitting and tracking bugs as required

Requirements:

Active Department of Energy (DOE) Q Clearance or have held one in the past 3 years
if previous clearance, must not foresee a problem with it being reinstated
duties require US Citizenship
Bachelor’s degree in Computer Science, Engineering, or related area of study
4+ years HPC-related experience, ideally with large-scale HPC and parallel file system administration and support
without a degree, three additional years of relevant professional experience (7+ years in total)
understanding of a HPC Data Center IT Operations environment
expertise in HPC application consulting and support
strong system administration skills, particularly in HPC environments
extensive knowledge and experience with Linux operating systems (RHEL or SLES)
experience with job scheduling and resource management tools
experience with various HPC hardware architectures and software stacks
knowledge of parallel file systems (e.g., Lustre, GPFS)
familiarity with containerization technologies (e.g., Docker, Singularity)
experience with scripting and automation tools (e.g., Python, Bash, Ansible)
familiarity with cybersecurity best practices in HPC environments
ability to lead and work effectively in a team environment
direct experience and demonstrated proficiency with multiple programming and scripting languages (e.g. Perl, Python, C, FORTRAN, etc.) preferred
ability to maintain system software, utilizing debugging tools for problem isolation
will perform software builds, software upgrades, and patch installation as needed
excellent interpersonal, customer relations and problem management skills, with the ability to stay calm and professional under pressure while working to strict deadlines
experience with project planning and management, process management, and team or project leadership preferred
able to clearly document processes and procedures with a focus toward mentoring and knowledge sharing
occasional travel for training is required

Nice to have:

Security+ Certification
familiarity with ticket-tracking software (Salesforce)

What we offer:

comprehensive suite of benefits that supports their physical, financial and emotional wellbeing
specific programs catered to helping you reach any career goals you have
unconditionally inclusive in the way we work and celebrate individual uniqueness
diverse backgrounds are valued and succeed here

Additional Information:

Job Posted:
March 20, 2025

Employment Type:

Fulltime

Work Type:

On-site work

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HPC System Software Analyst