This list contains only the countries for which job offers have been published in the selected language (e.g., in the French version, only job offers written in French are displayed, and in the English version, only those in English).
Provide technology consulting to external customers and internal project teams. Responsible for providing technical support and/or leadership in the creation and delivery of technology solutions designed to meet customers’ business needs and, consequently, for understanding customers’ businesses. As trusted advisor create and maintain effective customer relationships so as to ensure customer satisfaction. Maintain knowledge of leading edge technologies and industry/market domain knowledge. Actively contribute to the company’s solutions portfolio by providing information ranging from technical knowledge to methodologies based on experience gained from customer projects. Shape technical direction and technical strategies within the organization and for external customers.
Job Responsibility:
Monitoring and maintaining system health on the HPC system(s) – compute, network and storage
Reviewing, resolving and responding to client tickets
Creating, monitoring and closing all support cases
Maintaining availability reports for tracking SLA’s
Planning, scheduling and completing monthly patch upgrades on all systems and 6-month kernel upgrades
Maintaining the system security posture required by the client
Assisting the client with app installations
Troubleshooting and repairing hardware issues
Tracking/documenting the hardware repairs as well as opening, tracking, closing part cases and returning replaced parts
Maintaining the on-call schedule to support our 365 24x7x2/4 contracts
Assisting with hardware and system installation activities in new systems
Requirements:
Top Secret Clearance, TS/SCI preferred
Security+ and Linux+ certification
8+ years of professional experience and a Bachelor of Arts/Science or equivalent degree in computer science or related area of study
without a degree, three additional years of relevant professional experience (11+ years in total)
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