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HPC Supercomputer Onsite Administrator Team Lead

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Hewlett Packard Enterprise

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Location:
United States , Spring

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Category:
IT - Administration

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Contract Type:
Employment contract

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Salary:

105500.00 - 243000.00 USD / Year
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Job Description:

HPC Supercomputer Onsite Administrator Team Lead role at Hewlett Packard Enterprise supporting HPE Cray supercomputers at a mission-critical Oil and Gas customer. The position involves leading a site team, maintaining high-performance computing systems, and working as a trusted advisor to create and maintain effective customer relationships.

Job Responsibility:

  • Report daily to and physically work at the Customer's Site
  • Accountable for meeting and maintaining customer's SLA (Service Level Agreement)
  • Engage in technical problem solving across multiple technologies
  • Own and drive service tickets to ensure timely resolution of system or customer issues
  • Lead in technical assessment and delivery of specific technical solutions to the customer
  • Perform and direct team for daily hardware diagnostics and repairs
  • Verify and implement detailed technical solutions to problems
  • Maintain good relationships with team members and customers
  • Collect data to determine customer needs and requirements
  • Respond to requests for technical information from customers
  • Maintain onsite part inventory
  • Participate in 24x7 on-call rotation (1 week every 1.5 months)
  • Occasional travel for training

Requirements:

  • 8+ years of professional experience
  • Bachelor of Arts/Science or equivalent degree in computer science or related area of study
  • without a degree, 11+ years of relevant professional experience
  • Previous experience managing projects and leading small teams (of 3-10)
  • Installing, troubleshooting and supporting enterprise-level servers, storage, and networking equipment
  • HPC (High Performance Computing) or other large-scale systems/datacenter experience
  • Extensive Linux based hardware troubleshooting and diagnostics experience
  • US Citizenship required
  • Self-starter who can work independently without supervision
  • Understanding of architectural dependencies of technologies
  • Ability to work in a multi-technology environment and diagnose complex technical problems
  • Ability to communicate prognosis and impact with customers and teams

Nice to have:

  • Accountability
  • Active Learning
  • Active Listening
  • Bias
  • Business Growth
  • Client Expectations Management
  • Coaching
  • Creativity
  • Critical Thinking
  • Cross-Functional Teamwork
  • Customer Centric Solutions
  • Customer Relationship Management (CRM)
  • Design Thinking
  • Empathy
  • Follow-Through
  • Growth Mindset
  • Information Technology (IT) Infrastructure
  • Infrastructure as a Service (IaaS)
  • Long Term Planning
  • Managing Ambiguity
  • Process Improvements
  • Product Services
  • Relationship Building
What we offer:
  • Health & Wellbeing benefits
  • Personal & Professional Development programs
  • Unconditional Inclusion policy
  • Comprehensive benefits suite supporting physical, financial and emotional wellbeing

Additional Information:

Job Posted:
November 22, 2025

Employment Type:
Fulltime
Work Type:
On-site work
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