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Hewlett Packard Enterprise Logo Hewlett Packard Enterprise · IT - Administration

HPC Service Delivery Consultant

Italy Employment contract · Job Posted July 19, 2025
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Job Description

HPE is seeking a HPC Service Delivery Consultant to monitor and contribute to the achievement of contractual SLA in terms of availability, stability, and performance. The role involves Linux system expertise, managing customer relationships, troubleshooting incidents, and collaborating with HPC technical teams.

Job Responsibility

  • Qualify, analyze, troubleshoot, and resolve whenever possible the incidents with the right level of autonomy & expertise
  • increase autonomy and expertise of the HPE hardware team involved in repairs and maintenance tasks
  • work with HPE level 3 support and engineering teams to diagnose complex issues and implement resolution actions
  • interact with third parties involved in the overall HPC solution: Red Hat, AMD, Intel, Nvidia, SchedMD
  • collaborate with the customer sysadmin and support teams
  • manage the customer relationship, including verbal & written communication

Requirements

  • Expert level knowledge and willingness to learn
  • understanding at a detailed level all architectural dependencies of technologies in the customer’s IT environment
  • analytical mindset
  • committed to deliver the service as expected by the customer and to meet contractual SLA
  • partnering, innovating, and continual improvement
  • able to speak Italian and English, with good verbal and written communication skills

Nice to have

  • HA clusters
  • strong knowledge of HPC systems and underlying components
  • parallel filesystems (Lustre, GPFS)
  • high-speed network (Infiniband, OmniPath, Slingshot)
  • DevOps: Ansible, Git, Puppet, Bash or Python scripting
  • parallel computing and development software stacks
  • big data databases: Elastic/OpenSearch
  • monitoring tools and dashboards: Prometheus, Grafana
  • Docker containers, Kubernetes

What we offer

  • Health & Wellbeing benefits
  • personal & professional development programs
  • unconditional inclusion policies
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