HPC Service Delivery Consultant, Hewlett Packard Enterprise

HPC Service Delivery Consultant

Hewlett Packard Enterprise

Location:
Italy

Category:
IT - Administration

Contract Type:
Employment contract

Salary:

Not provided

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Job Description:

HPE is seeking a HPC Service Delivery Consultant to monitor and contribute to the achievement of contractual SLA in terms of availability, stability, and performance. The role involves Linux system expertise, managing customer relationships, troubleshooting incidents, and collaborating with HPC technical teams.

Job Responsibility:

Qualify, analyze, troubleshoot, and resolve whenever possible the incidents with the right level of autonomy & expertise
increase autonomy and expertise of the HPE hardware team involved in repairs and maintenance tasks
work with HPE level 3 support and engineering teams to diagnose complex issues and implement resolution actions
interact with third parties involved in the overall HPC solution: Red Hat, AMD, Intel, Nvidia, SchedMD
collaborate with the customer sysadmin and support teams
manage the customer relationship, including verbal & written communication

Requirements:

Expert level knowledge and willingness to learn
understanding at a detailed level all architectural dependencies of technologies in the customer’s IT environment
analytical mindset
committed to deliver the service as expected by the customer and to meet contractual SLA
partnering, innovating, and continual improvement
able to speak Italian and English, with good verbal and written communication skills

Nice to have:

HA clusters
strong knowledge of HPC systems and underlying components
parallel filesystems (Lustre, GPFS)
high-speed network (Infiniband, OmniPath, Slingshot)
DevOps: Ansible, Git, Puppet, Bash or Python scripting
parallel computing and development software stacks
big data databases: Elastic/OpenSearch
monitoring tools and dashboards: Prometheus, Grafana
Docker containers, Kubernetes

What we offer:

Health & Wellbeing benefits
personal & professional development programs
unconditional inclusion policies

Additional Information:

Job Posted:
July 19, 2025

Employment Type:

Fulltime

Work Type:

On-site work

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