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HPC Senior Technical Writer

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Hewlett Packard Enterprise

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Location:
United States of America , Chippewa Falls

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Category:
IT - Administration

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Contract Type:
Not provided

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Salary:

81500.00 - 187500.00 USD / Year
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Job Description:

In this position you will collaborate with knowledge management project leads and HPE Cray engineering teams to create, revise, edit, maintain, and publish multiple content deliverables related to HPE Cray Supercomputing and Slingshot software and hardware. Deliverables may include technical guides and documentation for system and operating software installation, system administration, system monitoring, system diagnostics, user access node installation and administration, compute software, workload management, firmware, command line interface, online help, and more.

Job Responsibility:

  • Create technical product documentation for software products and hardware
  • Analyze customer information requirements and product specifications to define scope of work and documentation plan
  • Identify and address the needs of all user groups, including end users, system administrators, internal support engineers, product developers, integration test teams, and training developers
  • Test documentation for install or administrative tasks to improve information deliverables and provide feedback on ease of use and user interfaces to product development
  • Manage workload in Jira and source management tools, including SDL, Oxygen, Git, and Github, to manage changes in the shared work environment
  • Create, revise, and manage content in Oxygen Author (DITA), Markdown, and other content tools
  • Work with developers, testers, product managers, technical support, and training to identify new features and content that needs to be reworked

Requirements:

  • Bachelor's degree in Technical Communications, Computer Science, or related technical/communications field with 4-6 years related experience
  • Advanced University degree and 2-4 years' experience or equivalent
  • Understands concepts and develops in-depth working knowledge of products, applications, and systems in assigned area of responsibility
  • Ability to deliver on multiple project technical requirements, schedules, and information formats
  • Codes in HTML, DHTML, XML, JavaScript or similar as required
  • Applies developed subject matter knowledge to solve common and complex business issues and recommends appropriate alternatives
  • Works on problems of diverse complexity and scope
  • May act as a team or project leader providing direction to team activities and facilitates information validation and team decision making process
  • Exercises independent judgment to identify and select a solution
  • Knowledge of HPC system software and hardware components, including operating systems, programming languages, system monitoring applications, HPC storage, chassis, servers, compute nodes, blades, HPC storage, coolant systems, power supplies, high speed network switches and cabling, and more
  • Knowledge of software infrastructure, development processes, software testing, system integration, release planning, software testing, and process automation
  • In depth knowledge of DITA, DITA-OT, CCMS, SDL Tridion Docs
  • Proficient with content development tools, such as Oxygen Author, Markdown, reStructuredText, HTML, Adobe Acrobat
  • Proficient with content delivery and publishing to customer-facing support sites
  • Knowledge of UNIX/Linux operating systems as a user and as a writer for developers and system administrators
  • Familiar with Docs-as-Code, REST APIs, Python, Docker, Kubernetes, Jenkins, or Git - huge plus
  • Familiar with PanDoc, Typora, VSD, and similar tools
  • Familiar with Generative AI application to content development, styles and standards QA, providing consistent voice across content deliverables, and improving the customer experience
  • HPE Cray Supercomputing product experience welcomed

Nice to have:

  • Familiar with Docs-as-Code, REST APIs, Python, Docker, Kubernetes, Jenkins, or Git
  • Familiar with PanDoc, Typora, VSD, and similar tools
  • Familiar with Generative AI application to content development, styles and standards QA, providing consistent voice across content deliverables, and improving the customer experience
  • HPE Cray Supercomputing product experience welcomed
What we offer:
  • Health & Wellbeing
  • Personal & Professional Development
  • Unconditional Inclusion

Additional Information:

Job Posted:
February 19, 2026

Employment Type:
Fulltime
Work Type:
On-site work
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