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Hewlett Packard Enterprise Logo Hewlett Packard Enterprise · IT - Administration

HPC Hardware Service Engineer

United States, Irvine 92700.00 - 187500.00 USD / Year · Job Posted January 24, 2026
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Job Description

Come join our team at Hewlett-Packard/HP as a HPC On-site Hardware Service Engineer, where you will have the opportunity to work with cutting-edge technology and make a significant impact on our company's success. You will play a critical role in implementing and maintaining high-performance computing (HPC) systems that are essential to our business operations. We are looking for a self-motivated problem-solver with excellent communication skills and the desire to constantly learn!

Job Responsibility

  • Report daily to, and physically work at, the Customer’s Site
  • Engage in technical problem solving across multiple technologies
  • Creates and owns service tickets, via Salesforce, updates and drives the case through closure
  • Identifies, analyzes, diagnoses, troubleshoots and repairs hardware issues with focus on responsiveness and communication
  • Gather data, perform analysis, and escalate cases to higher-level product support groups, to ensure timely resolution of system or customer issues
  • Responsible for verifying and implementing detailed technical solutions to problems
  • Maintains ongoing log documenting issues and resolutions, for tracking and monthly discussion
  • Participate as part of a team and maintain a good relationship with team members and customers
  • Owns and produces customer documentation
  • Occasional travel for training is required

Requirements

  • 5+ years of professional experience and a Bachelor of Arts/Science or equivalent degree in computer science or related area of study
  • without a degree, three additional years of relevant professional experience (8+ years in total)
  • Experience installing, troubleshooting and supporting enterprise-level servers, storage, and networking equipment
  • Experience working in large-scale data center environments and/or High Performance Computing (HPC)
  • Experience with Linux based OS, hardware troubleshooting and diagnostics
  • Must be a self-starter who is able to work independently, without supervision, and within a team environment
  • Strong problem solving and self-management skills with attention to detail
  • Possesses an understanding of architectural dependencies of technologies
  • Ability to work in a multi-technology environment, with the ability to diagnose complex technical problems to their root cause
  • Ability to communicate broad and specific concepts with team members and peers
  • Ability to prioritize tasks and effectively communicate verbally and in writing
  • Role models Knowledge sharing and re-use within practice or profession
  • Strong desire to learn and improve
  • US Citizenship required

What we offer

  • Health & Wellbeing
  • Personal & Professional Development
  • Unconditional Inclusion
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