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HPC Field Technical Support Consultant

United Kingdom, Edinburgh · Job Posted March 21, 2026
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Job Description

In our HPC & AI Business Unit, we focus on cutting edge, high-performance, high-scale customer solutions serving a wide range of industries and end-users. We are currently looking for a HPC Technology Consultant to join us to provide Hardware and Software support onsite on large HPC (High Performance Computing) systems for a prestigious UK customer, based in Edinburgh. As a HPC Technology Consultant you will work as part of a dedicated team providing support (hardware and software) on a range of HPE’s HPC systems. This is a High-Performance Computing (HPC) specialized position that offers in-depth exposure to Linux, High Speed Networks and Parallel filesystems. You will be responsible for providing in-depth technical support and become a trusted advisor to the customer.

Job Responsibility

  • Work as part of a dedicated team to deliver support on advanced HPC hardware and software technologies
  • Maintain meticulous records of planned maintenance actions and outcomes within the case management systems
  • Ensure compliance with customer rules for change management controls
  • Possess excellent customer interpersonal and relationship building skills
  • Provide a professional and positive approach to the customer in the execution of all duties
  • Follow technical escalation procedures to ensure critical issues receive maximum focus
  • Occasionally work as part of a wider team to provide support to other customers within EMEA
  • Participate in a 7x24 hour on-call rota to ensure strict SLA (Service Level Agreement) associated with the contract

Requirements

  • Educated to degree level, or equivalent, in a computer science or related discipline
  • Minimum of 5 years of experience of HPC and Linux Systems
  • Ability to gain UK Government Security Clearance (DV)
  • In-depth knowledge of Linux
  • Ability to perform hardware repairs
  • Good knowledge of configuration management tools such as Ansible
  • Good knowledge of Linux kernel features such as memory management
  • Strong script writing skills on platforms such as Python, Bash, etc.
  • Experience patching and securing Linux and dealing with system vulnerabilities
  • Possess an analytical approach to problem solving
  • Excellent communication skills, both written and verbal
  • Ability to stay calm and professional under pressure while working to strict deadlines
  • Flexibility and ability to travel when required

Nice to have

  • Knowledge of Cluster management software (HPCM / Bright Cluster Manager)
  • Knowledge of Job Schedulers SLURM
  • Knowledge of High-speed networks (InfiniBand)
  • Knowledge of Parallel filesystems (Lustre)
  • Kubernetes experience

What we offer

  • Health & Wellbeing benefits
  • Personal & Professional Development programs
  • Unconditional Inclusion environment

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