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Hpc field support engineer

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AMD

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Location:
Taiwan , Hsinchu ▼

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Category:
IT - Software Development

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Contract Type:
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Salary:

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Job Description:

We are seeking a Field Application Engineer to join our HPC and AI Centre of Excellence (CoE), to lead the technical engagement of HPC opportunities. We are seeking an Engineer in Taiwan to cover the wider Asia-Pacific, Japan and India regions. This is a customer facing role where you will help position AMD EPYC CPUs and Instinct GPUs. Influencing customer perform Proof of Concepts, building and running popular applications, customer in-house applications. In addition to being customer and partner-facing this is a ‘hands-on’ role working both independently and with other AMD engineers. There is a strong emphasis on performing Proof of Concepts, tackling technical software and hardware HPC performance, debug, and capability issues, collaborating with Field Application Engineering ‘FAE’ peers, Sales colleagues, CPU and GPU Business Units, Architecture, Software, Platform teams.

Job Responsibility:

  • Lead HPC technical engagement in key customer accounts through product discussion and demonstration. Collaborating with partners in realizing success
  • Pitching and demonstrating EPYC and Instinct for HPC. Proof of Concepts demonstrating EPYC and Instinct performance and using different toolchains
  • Hardware and Toolchain performance debug, testing and comparison
  • Assist in creating TCO models to assist pricing with bid desk
  • Characterizing applications on EPYC and Instinct, documenting results.
  • Perform testing on early CPU samples. Active engagement with Engineering, Architecture, Platform, Software, and Product Development teams providing feedback and leadership from the field on future direction.
  • Create necessary training material. Provide training sessions at customer sites.
  • Technically owning and resolving customer and partner issues. Submitting JIRA tickets and driving resolution
  • Automating repeatable procedures

Requirements:

  • Clear track record of technical execution on HPC opportunities
  • Expertise in HPC application performance testing on CPU (and ideally GPU too)
  • Strong technical program management skills. Ability to lead technical relationships with both customers and HPC partners
  • Ability to independently prioritize opportunities to deliver results on time
  • Excellent verbal and written communication skills
  • Good level of business English.
  • Strong positive can-do attitude willing to do what is necessary. Runs to problems. Available to help colleagues.
  • Open to travel domestic and international, approximately 10-25%
  • Bachelors' Degree in a technical field (Computer Science, Electrical Engineering, Physics, Mathematics) preferred

Nice to have:

  • Candidate has a track record in winning HPC opportunities over a 5+ year period
  • Expertise in compiling large codes from source, with appropriately linked math libraries and flag optimization. Strong understanding of different toolchains (e.g. ZenSS, Intel, CPE)
  • Ability to pitch product and influence customers
  • Proven understanding of baseline testing of popular synthetic and real-world codes (e.g. HPL, OpenFOAM, molecular dynamics, CFD, weather)
  • Understanding system level hardware and its configuration/impact on performance to enable projections on future performance
  • Customer-facing experience. Able to write technical documents and communicate at an appropriate level depending on the audience
  • Some Linux administration
  • understanding setup for HPC middleware.
  • Strong HPC application experience
  • Experience building and running HPC applications on GPU. CUDA or OpenACC or OpenMP paradigms.
  • Experience running AI models on CPU or GPU.
  • Any experience understanding/inspecting/writing assembly
  • Understanding of memory and cache hierarchy and methods to query performance/latency at each level
  • Understanding HPC dataflow down to the register-level
  • Security clearance for the national labs in the USA

Additional Information:

Job Posted:
March 24, 2026

Work Type:
Hybrid work
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