HPC AI-BU District Service Manager, Hewlett Packard Enterprise

Hewlett Packard Enterprise

Location:
United States, Memphis

Category:
IT - Administration

Contract Type:
Employment contract

Salary:

101900.00 - 234500.00 USD / Year

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Job Description:

Responsible for the overall management of a service segment of significant scope and complexity at the country, region or worldwide level. Includes but is not limited to development, implementation and governance of product service or solution portfolio lifecycle management, revenue growth programs through the appropriate routes to market. Includes but is not limited to achieving revenue, profit and/or TCE goals for that segment/entity.

Job Responsibility:

Work closely with the Site Team Leads to plan, direct, and monitor operational/tactical activities of technical on-site team
Manage / coordinate customer escalations, and escalations of technical, process, or materials issues encountered by field team
Provide guidance on process improvements and recommend changes in alignment with business tactics and strategy for area of responsibility
Responsible for the full understanding of the service contract and associated terms and conditions
Proactively identify, report on, and close risks to Service Level Agreement (SLA) or customer satisfaction
Meet business and operational targets by managing core site and business metrics - Key Performance Indicators (KPIs)
Routine status updates to Services Geo Lead (Director)
Establish and manage relationships with customers
Establish and maintain close collaborative relationship with the sales account team and stakeholders
Regularly visit sites to field teams and customers (approximately 25% travel)
Integrate technical knowledge and business understanding to create solutions for customers
Direct manager of site team personnel across multiple field sites (typically 1-4 sites, 10-25 people including site leads)
Recruit and support development of direct staff members
Provide coaching and leadership to assigned technical staff
Manage administrative activities such as one-on-one feedback, annual performance reviews, payroll, approving of time off, promotion nomination packages, etc.
Proactively gauge current and 6–12-month outlook of required head count, considering site revenue and budget
On-board new team members general needs (e.g. HPE IT, payroll, benefits, leave, etc.)

Requirements:

Bachelor's degree preferred or equivalent experience
Five to ten years of related experience in customer support in a technical environment with proven managerial abilities
3-10 years of small to medium team (3-25 people) team lead experience as HPC Field Team Lead or similar
Experience in a dynamic environment / adaptable to change / receptive to constructive feedback
360-degree relationship and communication to peers, junior staff, leaders, and customers

Nice to have:

Accountability
Action Planning
Active Learning
Active Listening
Bias
Business Growth
Business Planning
Coaching
Commercial Acumen
Creativity
Critical Thinking
Cross-Functional Teamwork
Customer Experience Strategy
Data Analysis Management
Data Collection Management
Data Controls
Design Thinking
Empathy
Follow-Through
Growth Mindset
Intellectual Curiosity
Long Term Planning
Managing Ambiguity
Personal Initiative

What we offer:

Health & Wellbeing
Personal & Professional Development
Unconditional Inclusion

Additional Information:

Job Posted:
July 16, 2025

Employment Type:

Fulltime

Work Type:

On-site work

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HPC AI-BU District Service Manager