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HPC AI-BU District Service Manager

https://www.hpe.com/ Logo

Hewlett Packard Enterprise

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Location:
United States , Memphis

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Category:
IT - Administration

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Contract Type:
Employment contract

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Salary:

101900.00 - 234500.00 USD / Year
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Job Description:

Responsible for the overall management of a service segment of significant scope and complexity at the country, region or worldwide level. Includes but is not limited to development, implementation and governance of product service or solution portfolio lifecycle management, revenue growth programs through the appropriate routes to market. Includes but is not limited to achieving revenue, profit and/or TCE goals for that segment/entity.

Job Responsibility:

  • Work closely with the Site Team Leads to plan, direct, and monitor operational/tactical activities of technical on-site team
  • Manage / coordinate customer escalations, and escalations of technical, process, or materials issues encountered by field team
  • Provide guidance on process improvements and recommend changes in alignment with business tactics and strategy for area of responsibility
  • Responsible for the full understanding of the service contract and associated terms and conditions
  • Proactively identify, report on, and close risks to Service Level Agreement (SLA) or customer satisfaction
  • Meet business and operational targets by managing core site and business metrics - Key Performance Indicators (KPIs)
  • Routine status updates to Services Geo Lead (Director)
  • Establish and manage relationships with customers
  • Establish and maintain close collaborative relationship with the sales account team and stakeholders
  • Regularly visit sites to field teams and customers (approximately 25% travel)
  • Integrate technical knowledge and business understanding to create solutions for customers
  • Direct manager of site team personnel across multiple field sites (typically 1-4 sites, 10-25 people including site leads)
  • Recruit and support development of direct staff members
  • Provide coaching and leadership to assigned technical staff
  • Manage administrative activities such as one-on-one feedback, annual performance reviews, payroll, approving of time off, promotion nomination packages, etc.
  • Proactively gauge current and 6–12-month outlook of required head count, considering site revenue and budget
  • On-board new team members general needs (e.g. HPE IT, payroll, benefits, leave, etc.)

Requirements:

  • Bachelor's degree preferred or equivalent experience
  • Five to ten years of related experience in customer support in a technical environment with proven managerial abilities
  • 3-10 years of small to medium team (3-25 people) team lead experience as HPC Field Team Lead or similar
  • Experience in a dynamic environment / adaptable to change / receptive to constructive feedback
  • 360-degree relationship and communication to peers, junior staff, leaders, and customers

Nice to have:

  • Accountability
  • Action Planning
  • Active Learning
  • Active Listening
  • Bias
  • Business Growth
  • Business Planning
  • Coaching
  • Commercial Acumen
  • Creativity
  • Critical Thinking
  • Cross-Functional Teamwork
  • Customer Experience Strategy
  • Data Analysis Management
  • Data Collection Management
  • Data Controls
  • Design Thinking
  • Empathy
  • Follow-Through
  • Growth Mindset
  • Intellectual Curiosity
  • Long Term Planning
  • Managing Ambiguity
  • Personal Initiative
What we offer:
  • Health & Wellbeing
  • Personal & Professional Development
  • Unconditional Inclusion

Additional Information:

Job Posted:
July 16, 2025

Employment Type:
Fulltime
Work Type:
On-site work
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