Housing Triage Officer Job at Vivid Resourcing (East Midlands)

Housing Triage Officer

The Housing Triage Officer will assess complex housing applications in line with...

Location

United Kingdom

Salary:

Not provided

Vivid Resourcing

Expiration Date

Until further notice

Requirements

Knowledge of the relevant legislation relating to homelessness and housing need, with particular knowledge of the Housing Act 1996 part VII and the Homeless Reduction Act 2017
Understanding the Allocations Policy
Working experience in the assessment of more complex homeless applications for persons who present themselves
Demonstrable experience of making recommendations and decisions under the relevant housing legislation
Able to work in a fast paced environment

Job Responsibility

Assess complex housing applications in line with the Housing Act legislation

Housing Solutions Officer

We are currently recruiting for a Housing Solutions Officer to join a dynamic Tr...

Location

United Kingdom , West London

Salary:

27.48 GBP / Hour

Vox Consultants

Expiration Date

Until further notice

Requirements

Strong working knowledge of homelessness legislation and duties
Experience in housing options, homelessness prevention, or a similar frontline role
Ability to assess cases quickly and make sound decisions under pressure
Excellent communication and customer service skills
Proactive and organised approach to managing a busy workload

Job Responsibility

Act as the first point of contact for new homelessness approaches
Respond to enquiries via phone lines, inboxes (including duty to refer and reviews), and face-to-face reception (rota-based)
Conduct initial triage assessments to determine the appropriate housing pathway
Provide clear advice to applicants on homelessness processes and next steps
Support residents in preparing for their homelessness assessment
Work collaboratively with internal teams to ensure efficient case progression

Fulltime

Housing Options Officer

Housing Options Officer – Remote Rate: £29.35 per hour (Umbrella) Contract: 3-mo...

Location

United Kingdom

Salary:

29.35 GBP / Hour

Vox Consultants

Expiration Date

Until further notice

Requirements

Minimum 3 years’ experience as a Housing Options Officer
Strong working knowledge of the HRA 2017, Housing Act 1996, and associated legislation
Experience in homelessness prevention, PHPs, and S184 decision-making
Excellent communication and case management skills
Ability to work independently and manage a remote caseload effectively

Job Responsibility

Manage a caseload of homelessness applications from initial triage through to decision-making
Complete section 184 investigations and issue statutory decision letters
Create and manage Personalised Housing Plans (PHPs)
Prevent homelessness through negotiation, mediation, and alternative housing options
Liaise with landlords, support services, temporary accommodation providers and partner agencies
Maintain accurate case notes and ensure all work complies with relevant legislation and local policy

Fulltime

Receptionist

The Receptionist is the front-of-house anchor of the Business Administration tea...

Location

Australia

Salary:

Not provided

Merivale

Expiration Date

Until further notice

Requirements

1–3 years’ experience in reception, front-of-house, customer service, or administration in a fast-paced environment
Professional, polished, and confident
you represent the business at Head Office
Strong ability to manage competing priorities with accuracy and composure
Clear and confident communication skills, both written and verbal
Experience with basic financial processing or invoice coding
Proficient in Microsoft Office and comfortable learning new systems (Universal Desktop, Concur, travel portal, BASWARE)

Job Responsibility

Front desk & visitor management: Welcome all guests professionally, manage the reception area, and ensure it is always covered during business hours
Inbox management: Monitor and triage the reception inbox daily, managing requests including lost property, reservations, and ban enquiries
Invoice & receipt requests: Process guest invoice and receipt requests via Universal Desktop
Office stock ordering: Manage monthly ordering of office supplies, including stationery, toner, and pantry items
Expense coding: Complete end-of-month coding for administration and travel card transactions in Concur, ready for Finance review
Travel coordination: Book staff travel and accommodation via the internal travel portal

What we offer

25% staff discount across 90+ Merivale venues
Exclusive monthly perks, staff-only rewards and events
Merivale Staff Cellar – access to premium wines at staff pricing
Unlimited career growth with endless development opportunities
Merivale Academy – online and in-person training, including Leadership & Performance, First Aid, Food Safety and more
Professional accreditation support – including Leadership qualifications
Employee Assistance Program – confidential wellbeing and mental health support, provided by Sonder
Employee Referral Program – earn rewards for bringing great people on board

Fulltime

Scheduling Coordinator

The Scheduling Coordinator assists in participant care responsibilities by perfo...

Location

United States , San Bernardino

Salary:

21.15 - 24.33 USD / Hour

InnovAge

Expiration Date

Until further notice

Requirements

1+ yr administrative or clerical experience that includes filing, record keeping, data entry and providing customer service
1+ yr scheduling experience
Medical Terminology
EMR

Job Responsibility

Schedules appointments with internal providers and with external network specialists’ offices for consultations and procedures as ordered by PACE primary care physicians
Assists in prioritizing the scheduling of participants by consulting with medical staff, on a daily basis, to manage the participant flow
Works as a liaison to these specialists’ offices for coordinating care and relaying information to PACE operations leadership team as appropriate
Coordinates with the transportation department to schedule outside and special in-house appointments for participants
Ensures that appointment information is relayed to the appropriate departments and caregivers as necessary in addition to notifying participants and their families of appointments and transportation arrangements
Coordinates escorts with the ADHC staff
Takes information from participants to start the triage process for those seeking care without a scheduled appointment
Greets and checks in participants for clinic appointments, performs any necessary documentation in medical records, and performs computer entries to update participant information
Answers clinic telephone calls and directs calls and messages to appropriate parties or voice mail as requested
Performs data entry of participant information, diagnostic orders, test results and data PACE information per established procedures

What we offer

medical/dental/vision insurance
short and long-term disability
life insurance and AD&D
supplemental life insurance
flexible spending accounts
401(k) savings
paid time off
company-paid holidays

Fulltime

Customer Service Caseworker / Service Recovery Complaints Officer

A fantastic opportunity for a proactive customer service professional with stron...

Location

United Kingdom , West London (W5)

Salary:

31397.00 - 38007.00 GBP / Year

Social Value Portal Ltd

Expiration Date

Until further notice

Requirements

GCSEs (or equivalent) including Maths and English
Previous experience in customer service, and must have social housing or property management experience
Understanding of policies, repair obligations and safeguarding processes
Strong analytical ability with a proactive approach to resolving issues
Excellent verbal and written communication with strong interpersonal skills
High level of accuracy when managing case records and documentation
Ability to remain calm, assertive and professional in challenging situations
Experience with Microsoft Office, Outlook, Excel, Word and CRM systems

Job Responsibility

Case Review and Analysis: Assess high volumes of customer contact across multiple channels, reviewing history, actions taken and vulnerabilities
Case Triage: Apply service recovery principles to prioritise and manage cases effectively
Customer Communication: Provide clear, professional support via telephone, correspondence and face-to-face interactions
First Contact Resolution: Resolve issues promptly wherever possible to enhance customer satisfaction
Stakeholder Collaboration: Work closely with internal departments and external partners to address service concerns
Escalation Management: Identify high-risk cases and escalate appropriately to meet service level agreements
Case Management Systems: Maintain accurate records using CRM systems including Dynamics
Progress Monitoring: Track cases from initial contact through to resolution, coordinating meetings where required
Continuous Improvement: Record lessons learned to support service improvements and best practice
Mailbox Management: Respond to internal and external queries efficiently, ensuring timely follow-up

What we offer

25 days’ holiday plus Bank Holidays, increasing to 28 days with service
Up to 8% contributory pension scheme
Flexible working arrangements
Annual health and lifestyle allowance of up to £300

Fulltime

Aps3 Participation Support Officer

APS3 Participant Support Officer | Federal Government Agency. Location: Wagga Wa...

Location

Australia , Wagga Wagga

Salary:

37.36 AUD / Hour

Randstad

Expiration Date

June 17, 2026

Requirements

Must be an Australian citizen
Must pass a police check
Experience in customer service, service delivery, or the disability sector
Excellent written and verbal skills
Ability to handle sensitive or challenging conversations with empathy
Critical thinking and creative problem-solving
Adaptability and willingness to learn
Attention to detail
Candidates must undergo a Nationally Coordinated Criminal History Check (NCCHC)
Australian Citizenship

Job Responsibility

Front-of-House Service: Greeting and assisting participants in person, over the phone, and via email
Enquiry Resolution: Resolving customer enquiries where guidance may not always be scripted, using the agency’s operational guidelines
Complex Triage: Identifying and triaging moderately complex issues to the appropriate internal teams
Stakeholder Engagement: Making outbound calls to participants and providers to coordinate services or book appointments
Administrative Support: Managing team inboxes, assisting with project reporting, and conducting suitability assessments

What we offer

Career
Great entry point to join an outstanding federal government agency

Fulltime

Homelessness Prevention Team Manager

Homelessness Team Manager – South East London Location: South East London Rate:...

Location

United Kingdom , South East London

Salary:

38.97 GBP / Hour

Vox Consultants

Expiration Date

Until further notice

Requirements

Extensive experience within homelessness prevention and relief services
Previous management or senior supervisory experience within a local authority homelessness team
Strong knowledge of: Housing Act 1996 Part VII, Homelessness Reduction Act 2017, Code of Guidance and relevant case law
Experience managing complex homelessness and safeguarding cases
Ability to lead, motivate and develop frontline officers
Excellent decision-making, communication and organisational skills
Experience working in partnership with statutory and voluntary agencies

Job Responsibility

Lead the day-to-day delivery of homelessness prevention and relief casework
Oversee triage, assessments, Personal Housing Plans (PHPs) and statutory decision-making
Quality assure assessments, suitability decisions and case notes
Provide escalation support for complex, high-risk or sensitive cases
Hold a small caseload to support service demand and model best practice
Coach, supervise and develop officers through reflective practice and performance management
Ensure statutory timescales and service standards are consistently achieved
Work collaboratively with ASC, CSC, Health, Probation, VAWG services and voluntary sector partners
Support governance, audits, complaints and legal challenge responses
Promote trauma-informed, resident-focused and safeguarding-led practice

Fulltime

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Housing Triage Officer

Job Description

Job Responsibility

Requirements

Looking for more opportunities?

Housing Triage Officer

Housing Triage Officer

Housing Solutions Officer

Housing Options Officer

Receptionist

Scheduling Coordinator

Customer Service Caseworker / Service Recovery Complaints Officer

Aps3 Participation Support Officer

Homelessness Prevention Team Manager

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