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We require a Housing Triage Assessment Officer within the Housing Options Team to provide a frontline, customer focused housing service, triaging the needs of applicants facing homeless and assisting them to proceed with their application.
Job Responsibility:
Assessing applicants as the first point of contact
Discussing personal and complex information
Ensuring information is accurately recorded against their application
Arranging further assistance with a specialist officer where necessary
Confirming information provided
Giving detailed advice to housing customers
Compiling associated documentation for performance indicators and government returns
Recording information on various IT systems
Assessing applications to the housing register alongside a homelessness application
Requirements:
Excellent organisational skills
Ability to communicate effectively in a pressurised environment
Initiative, also working well in a team
Experience of dealing with sensitive issues via the telephone and by interviewing members of the public face-to-face
Ability to work in a fast paced environment and be able to adapt to changing priorities to meet customer need
Ability to collate and interpret complex information and make assessments following policy and legislation
Experience of using databases and case management systems to process and assess applications from start to finish
What we offer:
Flexible working options
Generous pension scheme
Annual leave plus bank holidays
Reasonable workplace adjustments are considered for all roles