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Housing Triage Assessment Officer

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360 Resourcing Solutions

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Location:
United Kingdom , Hinckley

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Category:

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Contract Type:
Employment contract

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Salary:

26403.00 - 29540.00 GBP / Year
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Job Description:

We require a Housing Triage Assessment Officer within the Housing Options Team to provide a frontline, customer focused housing service, triaging the needs of applicants facing homeless and assisting them to proceed with their application.

Job Responsibility:

  • Assessing applicants as the first point of contact
  • Discussing personal and complex information
  • Ensuring information is accurately recorded against their application
  • Arranging further assistance with a specialist officer where necessary
  • Confirming information provided
  • Giving detailed advice to housing customers
  • Compiling associated documentation for performance indicators and government returns
  • Recording information on various IT systems
  • Assessing applications to the housing register alongside a homelessness application

Requirements:

  • Excellent organisational skills
  • Ability to communicate effectively in a pressurised environment
  • Initiative, also working well in a team
  • Experience of dealing with sensitive issues via the telephone and by interviewing members of the public face-to-face
  • Ability to work in a fast paced environment and be able to adapt to changing priorities to meet customer need
  • Ability to collate and interpret complex information and make assessments following policy and legislation
  • Experience of using databases and case management systems to process and assess applications from start to finish
What we offer:
  • Flexible working options
  • Generous pension scheme
  • Annual leave plus bank holidays
  • Reasonable workplace adjustments are considered for all roles

Additional Information:

Job Posted:
April 11, 2026

Expiration:
April 13, 2026

Employment Type:
Fulltime
Work Type:
Hybrid work
Job Link Share:

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