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Housing Support Worker / Officer

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North Wales Housing

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Location:
United Kingdom , Colwyn Bay or Bangor

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Category:
-

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Contract Type:
Not provided

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Salary:

Not provided
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Job Description:

You will support Residents in a supported accommodation setting and/or the community with their housing needs and life skills in a person-centred, trauma informed way.

Job Responsibility:

  • Supporting residents with mental health and wellbeing, by encouraging healthy activities and lifestyles, and signposting to services
  • Assisting with claims for housing and associated benefits to support financial stability
  • Organising and managing a range of engaging activities to promote social inclusion
  • Playing a hands-on role in responding to incidents appropriately, contacting and liaising with NWH staff, emergency services, voluntary and statutory agencies
  • Maintaining accurate service user records and files

Requirements:

  • Either have the ability to hold at least basic conversations in Welsh or be currently learning / willing to learn Welsh to the required level
  • Experience working in a client centred environment such as housing, care or similar
  • Knowledge of the support needs of vulnerable people
  • Good verbal and written communication skills
  • Hard working, with a positive ‘can do attitude’
  • At least have basic IT skills, with knowledge of Microsoft Word, Excel, and Outlook
What we offer:
  • Minimum of 25 days annual leave plus bank holidays (pro rata)
  • Benefits platform with savings on groceries, high-street shopping, new tech, holidays etc.
  • Further studies support and career development opportunities
  • Annual Leave and Cycle to work purchase scheme
  • Employee health assistance scheme
  • Enhanced maternity and paternity pay
  • Generous contributory pension scheme

Additional Information:

Job Posted:
January 10, 2026

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