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Housing Support Assistant

United Kingdom, Birmingham 10206.00 GBP / Year · Job Posted March 01, 2026
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Job Description

This is an opportunity for a Housing Support Assistant to join our friendly team at our Pannel Croft Retirement Village and support the Village’s commitment in delivering ExtraCare’s mission of “better lives for older people”.

Job Responsibility

  • Showing potential residents around the Village/apartments
  • Helping to settle in residents to their new home
  • Responding to tenancy or lease issues that may arise
  • Ensure that residents’ wellbeing is monitored daily
  • Ensure that residents thrive within a retirement setting
  • You will regular carry out resident visits and be involved in community meetings
  • Work collaboratively with other teams to ensure resident needs are met

Requirements

  • Previous experience of working in ideally a housing related or support services providing advice & guidance and excellent customer service
  • Engaging, positive personality
  • Empathetic, friendly, and able to build relationships with residents who will have varying needs
  • Solution focussed with a creative outlook to resolve issues
  • Able to work under pressure calmly and prioritise your work

What we offer

  • Contributory Pension (up to 9%)
  • Employee Assistance Programme
  • Life Assurance
  • Cycle to work Village
  • 33 days annual leave including bank holidays pro rata for part time
  • Option to purchase or sell additional annual leave
  • Free Gym Membership

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