Housing Support Assistant Job at ExtraCare (Stoke Gifford, Bristol)

New

Housing Support Assistant

The ExtraCare Charitable Trust are recruiting for a Part-Time Housing Support As...

Location

United Kingdom , Birmingham

Salary:

10819.00 GBP / Year ▼

ExtraCare

Expiration Date

Until further notice

Requirements

Previous experience of working in ideally a housing related or support services providing advice & guidance and excellent customer service.
Engaging, positive personality
Empathetic, friendly, and able to build relationships with residents who will have varying needs.
Solution focussed with a creative outlook to resolve issues.
Able to work under pressure calmly and prioritise your work.

Job Responsibility

Showing potential residents around the Village/apartments.
Helping to settle in residents to their new home.
Responding to tenancy or lease issues that may arise.
Ensure that residents’ wellbeing is monitored daily.
Ensure that residents thrive within a retirement setting.
You will regular carry out resident visits and be involved in community meetings.
Work collaboratively with other teams to ensure resident needs are met.

What we offer

Contributory Pension (up to 9%)
Employee Assistance Programme
Life Assurance
Cycle to work Village.
33 days annual leave including bank holidays pro rata for part time.
Option to purchase or sell additional annual leave.
Free Gym Membership

Parttime

Housing Support Assistant

The ExtraCare Charitable Trust are recruiting for a Part-Time Housing Support As...

Location

United Kingdom , Birmingham

Salary:

13.83 GBP / Hour

360 Resourcing Solutions

Expiration Date

Until further notice

Requirements

Previous experience of working in ideally a housing related or support services providing advice & guidance and excellent customer service
Engaging, positive personality
Empathetic, friendly, and able to build relationships with residents who will have varying needs
Solution focussed with a creative outlook to resolve issues
Able to work under pressure calmly and prioritise your work

Job Responsibility

Showing potential residents around the Village/apartments
Helping to settle in residents to their new home
Responding to tenancy or lease issues that may arise
Ensure that residents’ wellbeing is monitored daily
Ensure that residents thrive within a retirement setting
You will regular carry out resident visits and be involved in community meetings
Work collaboratively with other teams to ensure resident needs are met

What we offer

Contributory Pension (up to 9%)
Employee Assistance Programme
Life Assurance
Cycle to work Village
33 days annual leave including bank holidays pro rata for part time
Option to purchase or sell additional annual leave
Free Gym Membership

Parttime

Housing Support Assistant

The ExtraCare Charitable Trust are recruiting for a Housing Support Assistant ba...

Location

United Kingdom , Birmingham

Salary:

10819.00 GBP / Year ▼

360 Resourcing Solutions

Expiration Date

Until further notice

Requirements

Previous experience of working in ideally a housing-related or support services providing advice & guidance, and excellent customer service
Engaging, positive personality
Empathetic, friendly, and able to build relationships with residents who will have varying needs
Solution-focused with a creative outlook to resolve issues
Able to work under pressure calmly and prioritise your work

Job Responsibility

Showing potential residents around the Village/apartments
Helping to settle in residents to their new home
Responding to tenancy or lease issues that may arise
Ensure that residents’ wellbeing is monitored daily
Ensure that residents thrive within a retirement setting
You will regularly carry out resident visits and be involved in community meetings
Work collaboratively with other teams to ensure resident needs are met

What we offer

Contributory Pension (up to 9%)
Employee Assistance Programme
Life Assurance
Cycle to work Village
33 days annual leave, including bank holidays pro rata for part-time
Option to purchase or sell additional annual leave
Free Gym Membership

Parttime

Housing Support Assistant

This is an opportunity for a Housing Support Assistant to join our friendly team...

Location

United Kingdom , Birmingham

Salary:

10206.00 GBP / Year ▼

360 Resourcing Solutions

Expiration Date

Until further notice

Requirements

Previous experience of working in ideally a housing related or support services providing advice & guidance and excellent customer service
Engaging, positive personality
Empathetic, friendly, and able to build relationships with residents who will have varying needs
Solution focussed with a creative outlook to resolve issues
Able to work under pressure calmly and prioritise your work

Job Responsibility

Showing potential residents around the Village/apartments
Helping to settle in residents to their new home
Responding to tenancy or lease issues that may arise
Ensure that residents’ wellbeing is monitored daily
Ensure that residents thrive within a retirement setting
You will regular carry out resident visits and be involved in community meetings
Work collaboratively with other teams to ensure resident needs are met

What we offer

Contributory Pension (up to 9%)
Employee Assistance Programme
Life Assurance
Cycle to work Village
33 days annual leave including bank holidays pro rata for part time
Option to purchase or sell additional annual leave
Free Gym Membership

Parttime

Senior Housing Support Assistant

ExtraCare Charitable Trust are recruiting for a Senior Housing Support Assistant...

Location

United Kingdom , Bedford

Salary:

26224.00 GBP / Year ▼

360 Resourcing Solutions

Expiration Date

Until further notice

Requirements

Experience of housing management or housing support or transferrable skills from experience of customer service in another sector
Excellent communication skills
Experience of managing or supervising staff
CIH Level 2 Certificate in Housing Practice, or willing to work towards

Job Responsibility

Carry out regular resident visits and provide advice to residents on maintaining tenancy / lease conditions
Provide information, support and advice to residents and help resolve low level neighbour issues
Check that residents are safe and that the building and the grounds are secure
Ensure that repairs are completed and health & safety checks are carried out
Manage Housing Support Assistants and aim to ensure appropriate coverage
Establish and maintain good relations with recognised Residents Associations, providing a supporting role to their effective running
Help residents understand written correspondence in relation to housing related debts, providing advice and reassurance
Adhere to legal and regulatory requirements for our housing and care obligations

What we offer

33 Days Annual Leave (FTE) Pro Rata for Part Time
Enhanced Maternity & Paternity allowance
Enhanced employer pension contribution
Eligible for Blue Light Card discounts
Attendance Reward
Free Life Insurance
Buy And Sell Holiday
Cycle2work Scheme
Employee Assistance Program
Free Use of Onsite Gym

Fulltime

New

Support Assistant (Category 2.5 Sheltered Housing)

The overall purpose of Sheltered Housing is to provide the right accommodation a...

Location

United Kingdom , Portsmouth

Salary:

16098.00 - 17172.00 GBP / Year

Portsmouth City Council

Expiration Date

Until further notice

Requirements

Have a caring nature, enjoy talking to people and have good listening skills
Have a professional approach to your work
Have good written skills and basic numeracy
Be prepared to provide domestic help to residents who require support, and in an emergency, with their personal care
Be physically able to participate in moving and handling tasks
Be a good team worker, have the confidence to work alone and to deal with challenging situations in a calm manner
Have basic IT skills - e.g. basic use of Microsoft Word and Outlook
Be flexible and reliable. Although mainly working in one scheme, you will be prepared to work in other schemes to meet the needs of the service. You also need to be flexible with your hours in order to meet the demand and needs of the service within the scheme in which you are working
The ability to converse at ease with customers and provide advice in accurate spoken English is essential for the post.

Job Responsibility

Provide residents with day-to-day help according to need, for example domestic help or personal reassurance
Liaise with care agencies, Adult Social Care, GPs, chemists and families of residents where support is needed
Deal with any emergencies and on occasions assist some frailer residents with personal care issues
Manage challenging behaviour from time to time

What we offer

17% shift allowance

Parttime

New

Customer Support Assistant

Property Searches Scotland (PSS) is a market-leading provider of property search...

Location

United Kingdom , Glasgow

Salary:

24788.00 GBP / Year

360 Resourcing Solutions

Expiration Date

Until further notice

Requirements

Previous customer service experience, ideally in an office or administrative environment
Comfortable using Microsoft Office applications
experience with CRM or case management systems is beneficial (full training on systems will be provided).
A confident communicator with a positive, professional telephone manner.
Highly organised and able to manage a varied workload in a fast-paced environment.
Detail-oriented, with a high degree of accuracy when processing information and handling customer data.
A team player who thrives on shared goals and supporting colleagues.
Adaptable and resilient, able to handle peaks and troughs in workload, particularly during busy month-end periods.
Motivated to learn new systems and develop within the role.

Job Responsibility

Act as the first point of contact for client queries via phone and email, delivering a friendly and professional customer experience.
Process customer orders received through email and our online ordering portal, recording and managing them within our in-house system, Atomic.
Monitor and manage a shared inbox, prioritising urgent and high-priority requests in line with agreed SLAs.
Support clients who experience issues placing orders, including guiding them through the portal or placing orders on their behalf.
Handle a wide range of queries, from missing information and report amendments to council or roads enquiries, escalating to PEC or Titles teams where required.
Answer incoming calls, resolving issues efficiently or directing queries to the appropriate internal teams.
Assist during peak periods, particularly at month-end when transaction volumes increase, ensuring urgent cases are prioritised appropriately.
Contribute to shared team goals, including maintaining inbox clearance and turnaround times.

What we offer

Competitive salary with participation in an annual bonus scheme.
Full benefits package including 25 days holiday (rising with service), private healthcare, pension, and life assurance.
Flexible benefits scheme covering financial, wellness, legal, and medical support.
Reward and recognition platform with a wide range of perks.
Hybrid working - initial office-based training (typically the first week or two), followed by a blend of home and office working,
Opportunities for career progression within a growing and successful business.
Supportive, knowledgeable, and award-winning team environment.
The opportunity to be part of a team that takes real pride in its achievements.

Fulltime

Senior Housing Support

ExtraCare Charitable Trust are recruiting for a Senior Housing Support at Wixams...

Location

United Kingdom , Bedford

Salary:

15.58 GBP / Hour

360 Resourcing Solutions

Expiration Date

Until further notice

Requirements

Experience of housing management or housing support or transferrable skills from experience of customer service in another sector
Excellent communication skills
Experience of managing or supervising staff
CIH Level 2 Certificate in Housing Practice, or willing to work towards

Job Responsibility

Carry out regular resident visits and provide advice to residents on maintaining tenancy / lease conditions
Provide information, support and advice to residents and help resolve low level neighbour issues
Check that residents are safe and that the building and the grounds are secure
Ensure that repairs are completed and health & safety checks are carried out
Manage Housing Support Assistants and Reception, ensuring appropriate coverage
Establish and maintain good relations with recognised Residents Associations, providing a supporting role to their effective running
Help residents understand written correspondence in relation to housing related debts, providing advice and reassurance
Adhere to legal and regulatory requirements for our housing and care obligations

What we offer

33 Days Annual Leave (FTE) Pro Rata for Part Time
Enhanced Maternity & Paternity allowance
Enhanced employer pension contribution
Eligible for Blue Light Card discounts
Attendance Reward
Free Life Insurance
Buy And Sell Holiday
Cycle2work Scheme
Employee Assistance Program
Free Use of Onsite Gym

Fulltime

Select Country

Housing Support Assistant

Job Description

Job Responsibility

Requirements

What we offer

Looking for more opportunities?

Housing Support Assistant

Housing Support Assistant

Housing Support Assistant

Housing Support Assistant

Housing Support Assistant

Senior Housing Support Assistant

Support Assistant (Category 2.5 Sheltered Housing)

Customer Support Assistant

Senior Housing Support

Our AI answers in your language