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The ExtraCare Charitable Trust are recruiting for a Housing Support Assistant for 37.5 hours per week based at Shenley Wood Retirement Village. This is an opportunity for a Housing Support Assistant to join our friendly team and support the Village's commitment in delivering ExtraCare’s mission of “better lives for older people”.
Job Responsibility:
Showing potential residents around the apartments
Helping to settle in residents to their new home
Responding to tenancy or lease issues that may arise
Ensure that residents’ wellbeing is monitored daily
Ensure that residents thrive within a retirement setting
You will regular carry out resident visits and be involved in community meetings
Work collaboratively with other teams to ensure resident needs are met
Requirements:
Previous experience of working in ideally a housing related or support services providing advice & guidance and excellent customer service
Engaging, positive personality
Empathetic, friendly, and able to build relationships with residents who will have varying needs
Solution focussed with a creative outlook to resolve issues
Able to work under pressure calmly and prioritise your work