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Housing Support Assistant

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360 Resourcing Solutions

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Location:
United Kingdom , Birmingham

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Category:
Real Estate

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Contract Type:
Not provided

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Salary:

10819.00 GBP / Year ▼
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Job Description:

The ExtraCare Charitable Trust are recruiting for a Housing Support Assistant based at New Oscott Retirement Village. This is an opportunity for a Housing Support Assistant to join our friendly team at our New Oscott Village and support the Village’s commitment to delivering ExtraCare’s mission of "better lives for older people". If you come with a housing background or have provided information, advice, guidance, and support to vulnerable people and have effective administrative skills, we would like to hear from you.

Job Responsibility:

  • Showing potential residents around the Village/apartments
  • Helping to settle in residents to their new home
  • Responding to tenancy or lease issues that may arise
  • Ensure that residents’ wellbeing is monitored daily
  • Ensure that residents thrive within a retirement setting
  • You will regularly carry out resident visits and be involved in community meetings
  • Work collaboratively with other teams to ensure resident needs are met

Requirements:

  • Previous experience of working in ideally a housing-related or support services providing advice & guidance, and excellent customer service
  • Engaging, positive personality
  • Empathetic, friendly, and able to build relationships with residents who will have varying needs
  • Solution-focused with a creative outlook to resolve issues
  • Able to work under pressure calmly and prioritise your work
What we offer:
  • Contributory Pension (up to 9%)
  • Employee Assistance Programme
  • Life Assurance
  • Cycle to work Village
  • 33 days annual leave, including bank holidays pro rata for part-time
  • Option to purchase or sell additional annual leave
  • Free Gym Membership

Additional Information:

Job Posted:
May 15, 2026

Employment Type:
Parttime
Work Type:
On-site work
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