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This short-term contract to permanent position focuses on providing administrative support to the IT Department within a non-profit organization. The role is integral to ensuring smooth technical operations and effective communication across various projects and initiatives.
Job Responsibility:
Facilitate IT procurement by managing purchase requests, coordinating vendor communication, tracking orders, and ensuring compliance with organizational policies
Support IT project initiatives by assisting the IT Director and collaborating with internal managers to organize resources, track deliverables, and maintain documentation
Update and maintain the agency's WordPress website by posting IT-related content and ensuring consistent, detail-oriented online representation
Monitor and manage IT service tickets, ensuring timely resolution and clear communication with staff throughout the process
Serve as the primary point of contact between the IT department and agency staff, fostering detail-oriented and efficient communication
Perform administrative tasks such as creating documents, spreadsheets, and correspondence using Microsoft Office tools
Coordinate schedules and appointments to support IT departmental operations and project timelines
Provide customer service excellence by addressing inquiries and maintaining a high standard of support
Assist with vendor communications and project documentation for initiatives like electronic documentation and camera systems projects
Requirements:
Proficiency in Microsoft Office Suite, including Word, Excel, PowerPoint, and Outlook
Strong skills in data entry and email correspondence
Experience managing inbound and outbound calls professionally
Ability to schedule appointments and manage calendars effectively
Familiarity with WordPress website updates and maintenance
Excellent attention to detail and organizational skills
Strong written and verbal communication abilities
Ability to work collaboratively in a team-oriented environment
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