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We are looking for an organized individual to support administrative operations for an IT team within a non-profit organization in New Orleans, Louisiana. This contract position is ideal for someone who can manage multiple priorities, communicate effectively with staff and vendors, and keep projects and documentation organized. The role combines administrative coordination, customer service, and technology-related support to help the department operate efficiently.
Job Responsibility:
Coordinate IT-related purchasing activities by preparing internal requests, following up with suppliers, monitoring order status, and helping ensure adherence to organizational procedures
Provide day-to-day administrative support for departmental initiatives by organizing materials, maintaining records, and tracking progress on assigned projects
Assist leadership and project stakeholders with documentation, scheduling, and communication for ongoing technology initiatives, including vendor-facing coordination
Update and maintain IT-related content on the organization’s WordPress website to ensure information is accurate, timely, and clear
Create, submit, and monitor service tickets, keeping requests properly documented and following through on status updates and resolution timelines
Serve as a point of contact between the IT department and agency staff by delivering clear, courteous, and responsive communication
Prepare spreadsheets, reports, correspondence, and other business documents using Microsoft Office applications to support departmental workflows
Handle general administrative duties such as email correspondence, appointment scheduling, data entry, and inbound or outbound call support as needed
Requirements:
Prior experience in an administrative support, office coordination, or assistant role, preferably in a technical or service-oriented environment
Strong customer service skills with the ability to communicate professionally by phone, email, and in person
Proficiency with Microsoft Word, Excel, Outlook, and PowerPoint for document preparation, reporting, and communication
Experience with data entry and maintaining accurate records in a fast-paced office setting
Ability to manage multiple assignments, track details carefully, and meet deadlines with minimal supervision
Comfortable coordinating with internal teams, outside vendors, and staff members across departments
Familiarity with website content updates in WordPress and basic ticket tracking processes is preferred
Strong organizational skills and sound judgment when handling confidential or sensitive information
What we offer:
Medical, vision, dental, and life and disability insurance